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1.9 Based on 92 reviews
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    • Prices 5
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    • Fast shipping 2
  • Customers don't like
    • Customer service 7
    • Paying for an item not available 7
    • Very poor customer service 7
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I placed an order on Friday August 26, 2016 before noon for a Freetress Equal Lace Front Wig Lace Deep Invisible L-part Julie before noon for next day delivery and was charged $31.19 in addition to the $31.09 for the wig, with tax the order came to $65.47. I was tracing my order per UPS and I noticed that it's been sitting in a facility 15 minutes away from me since 2am, when I called UPS was told that I would not be getting my wig until Monday... Read more

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I learned about this company from watching youtube videos. Lesson learned be careful of whom you do business with. I ordered 2 wigs from this company on Aug 15, 2016 and five days later I noticed that I did not have a tracking number or email from them. After contacting them via emails and seven days later I still do not have it. Carries in cust srv has a very nasty attitude and feel like she can talk crazy to ppl. Wrong answer! I then called... Read more

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I would strongly advise against doing business with this company. The representatives are very rude and unprofessional. You will not receive your item in the time that you were told when placing the order. When you try to speak with a supervisor, the reps will leave you on hold for an extended period of time until you get so frustrated that you will hang up. I will never buy from Ebonyline again, they do not understand the concept of your... Read more

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Poor customer service!!! I have been a customer for almost 8+ years. I pay good money to this company $200+ On my bank statement over the years for almost all my orders to never get discount applied for shipping. I always ask them to apply but they just ignore my request. My orders this year are taking longer to ship and it didn't use to be this way even with me being overseas. I will no later pay money to a company where I have not been treated... Read more

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Ebony line is the worst company I have every ordered hair form. They are so unprofessional and dis organized, their costumer service people are so disrespectful and impatient. This is the first and last time I will ever order from ebonyline.

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I have been ordering hair off line now for the past ten years and never have I any dissatisfaction until now. I order the magic lace 166 in 3T4_27_613. if you look at the wed site the hair looks color blended like a Beyonce type, however once I recieved the hait it was tri colored and 4 on top 27 in the mid and some whitish blonde that was not 613 and seperated. I called immedieatly never opening the package. I called and asked to have the MCL... Read more

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I ordered 2 wigs that stated they were 100% Human Hair and it took customer service a week to get back to me letting me know that what i ordered was not available and were giving me an ultimatum to reply within 3 days on what i wanted to do. I finally received the wigs that's noted to be 100% Human Hair and they are not. I tried on the wig and immediately started itching. Moreover items shipped don't look like what's on their web picture. Keep... Read more

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Customer service is VERY POOR. I haven't received any of my orders yet but I can honestly say I wouldn't be surprised if my orders were wrong based on these reviews here. Only thing that lured me to this company were there prices however you know what they say..

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I was sent the wrong wig. The wig names were similar but here is the twist. They sent me a much better quality human hair wig that would have cost me $30. The wig was a long & feathered around the face. It's actually beautiful. I kept it and cut it from thot length to business length. The wig I ordered was afro centric style. I ended up ordering it from another site that never get my orders wrong. I just went to Ebony cause it was... Read more

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Paid for priority 3 days ago... they are just now shipping it.. I won't be getting my order on time for portraits.. so disappointed!

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