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I usually have a pretty good experience with Ebonyline but not this time, I had a concern about my product and it's arrival as I needed it for a funeral, the customer service rep was very rude very uncaring and sarcastic. I emailed ebonyline and all they did was email...
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2.3
I didn't like
  • Very bad consumer service
  • Customer service
#1051440
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I have been ordering from online beauty vendors for 6+ years. I have tried Samsbeauty, Hairsister, and Wigtypes all with no problem. Ebonyline had a sale on a item I wanted to try. On 4/30/17 I placed the order. At first when I did tracking everything was fine but by...
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#1047548
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I paid for next day air and recieved an email saying my order is in they will send me a link shortly so I can track my order. The second email I recieved told me that the item was out of stock so I have to wait 2-8 business days for them to recieve the package then...
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1.7
#1044396
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Ebonyline Shipping Service Review

Ebonyline
#1040150
Had an order that was supposed to be shipped overnight for $50. I received an email stating that they didn't have it in stock but yet they still charge me $50 for overnight that I never received I need my account credited back.called customer service she put me on hold, she was very rude and never came back to the phone and now he won't answer the phone.
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Ebonyline Website Review

Ebonyline
#1038886
1.0
Ebonyline - Simple Review #1493123617
1 of 1
OUTRE LACE FRONT WIG L PART TESS is described being "Perfect for the nappy headed ***" I find this very unprofessional! The main people that keep your lights on and bills paid. speechless!
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Ebonyline Shipping Service Review

Ebonyline
#1033352
2.9
Ordered my hair last week and still no notice of such to my email. I call them and come to find out it's not even in stock! They didn't even tell me what was taking so long. Then on top of that the costumer service ladies sound like they hate their job and offered no discounts or accommodations. Terrible terrible terrible. Will not be ordering again
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Ebonyline Shopping Advertisement Review

Ebonyline
#1029641
1.0
DON'T SHOP WITH THIS LINE!!!!! False advertising about when you will receive your product.
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Well my daughter ordered something online almost two weeks ago. Actually, April 18, 2017. On April 27th, my daughter phoned Ebonyline and asked where was her order. They said that they didn't have a item in stock and was waiting. Hmmmm shouldn't Ebonyline contact the...
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1.0
#1040963
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Their overall service is terrible. After placing an order online, it pend review for five days. I emailed customer service to inquire about the delay, it was then I was informed the items I purchased was in back order. I was advise despite the delay that I would...
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1.0
#1040434
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Placed an order on April 18 took my money right away waited receive a confirmation email money was placed back on my card have to call to find out if my item was in stock rude customer service rep was very confrontational stated that one of my items was out of stock...
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2.9
#1039987
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Customer service reps are too young n dont have professional ettiquette! Rather than problem solving they tend to be confrontational n condesending! Never can get a supervisor or person with authority! Spend too much money with this company n most times have to argue...
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2.9
I liked
  • On-line catalog
I didn't like
  • Dishonesty
  • Very poor customer service
  • Failure to deliver in a timely manner
#1039606
Reply to reviews
Don't buy from them: EXTREMELY UNPROFESSIONAL! They take your money but don't have the products and make you wait for weeks. They don't let you know that the products are out of stock when you order so you do pay them otherwise you would buy from another website. This...
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1.5
I didn't like
  • Customer service
#1039494
Reply to reviews
NEVER BUY FROM 3BONYLINE!!!! 1. They will have much longer processing times than described on their websites. 2. They will charge your credit card immediately even if they are out of the product 3. They will not let you know they are out of the product and will lie to...
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Anonymous
27021968

Well,Things are not getting better. Ebonyline was eventually forced to refund me but they took weeks to do it!!! And they only did it because I had started a dispute with my c...

Anonymous
Anonymous

This same exact mess is happening to me right now! I needed my order by today because I am going out of town for vacation and I really wanted to look nice on my trip. I spent ...

1.0
#1037033
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Worst company ever! DO NOT ORDER from them. I ordered products on 3/15, received an email from the company 3/25 saying items were not in stock. I had to change order 3 different times and was provided 2 different false tracking numbers but orders never shipped. I just...
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#1029666
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