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I placed an order and found out a couple of the wigs were out of stock. I called and spoke to Juanita who was very, very helpful. She removed the out of stock items and added the replacements. She also updated the price on one item because it was currently on sale and...
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5.0
I liked
  • Prices and customer service
#1133530
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I recently placed an order for four wigs with Ebonyline in 11/15. After two days I have not receive any shipment details. Today I decided to call their customer service to inquire about my order. Now I’m being informed that one of the wig is not available and they...
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1.0
#1133121
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I've been purchasing regularly from Ebonyline and overall I am sastisfied, the prices are competitive, they do show the actual products and color variations besides the tiny swatches which is great, and they have a rewards program which is a great incentive to come...
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4.8
I liked
  • Juanita in customer service was very helpful
  • Prices
#1132995
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Ebonyline - Still waiting No response from customer service

Ebonyline
#1132711
1.8
Details
I really want to give them my business. But their customer service makes me question their honesty. If an item is not available don’t allow someone to order it and then don’t return calls or emails. My shipping started 3 to 5 it’s been 6 no order I am going to have to request refund from PayPal. Please use a secure way of payment just in case your item never comes
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Ebonyline - Do not waste your money

Ebonyline
#1131313
1.0
Details
Very very unprofessional staff. Yelling over the phone & treating me like a small child. My order went to wrong address & company won’t correct their mistake. Do not waste your money!!!!
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Ebonyline - Dominique F

Ebonyline
#1130434
5.0
Details
I made the mistake of purchasing the wrong wig over the weekend. I called customer service and was connected to a representative named Juanita. She was able to help me change my order while being very attentive to my questions and concerns. One of the best customer service experiences ever.
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Ebonyline - Overall, my experience is average.

Ebonyline
#1129459
I like the style of the wigs I purchased but I never am able to order a size small wig from your website and every time I have purchased from you the unit has been to big.
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I am very happy to write this review the young lady that help me was very understanding and helpful. She help me with all of my concerns and questions and she also help me with making the right choices with my purchase she was very detailed with all of her answer I can...
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5.0
I liked
  • Customer serivice definetly and the products
#1132906
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I called to order hair, and some other items. The customer service representative was so rude on correcting me like she had gone to Harvard.She had a very nasty ways about herself.So I sent a email to Ms. Daly and she took care of my order.Daly had Great customer...
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5.0
#1132378
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I called to check on my order because I wanted it before having surgery. I immediately was connected to the representative and she went above & beyond to assist me. She first made sure I would receive the wig on time. Then I asked for her suggestion between 2 wigs on...
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4.9
#1132314
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Didn't have the wig in the color that i order , so call ebonyline and order another color and some sweet girl name dolly assist me and treated me like your company value my business and was very helpful and she was very quick and efficient thank you Ebonyline. Wanda...
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#1132137
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I almost let a bad experience ruin it for me! I was about done with ordering from Ebonyline ever again. I order from them about ever two weeks. I recently ordered two packs of hair and only one was delivered! I was very ANNOYED. I wasn't able to get a hold of anybody...
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5.0
#1132067
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I called this morning and talked with Juanita about a SKU number on my order that was not the color that I wanted. She helped me get that straightened out, and then she checked the rest of my order for me so that it could be shipped out. Juanita was fantastic and very...
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5.0
I liked
  • Products that i recieved
  • Juanita in customer service was very helpful
  • On-line catalog
#1131710
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Spoke to Juanita today about an order that was delayed. She was able to advise what the delay was and have it resolved in a matter of minutes. She was kind, courteous and very professional. I have been a customer of Ebonyline for a number of years and will undoubtedly...
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4.3
I liked
  • Product and service
I didn't like
  • Products not in stock
#1131455
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