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1.9 Based on 95 reviews
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  • Customers like
    • Prices 6
    • Fast delivery 2
    • Fast shipping 2
  • Customers don't like
    • Very poor customer service 9
    • Customer service 7
    • Paying for an item not available 7
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In my opinion, ebony line deserves the worst customer award of the year. Never have I experienced such a terrible service. Product inquiries does not get answered, free shipping does not work, the list goes on... How does a company stay in business with such a poor customer service? I will gladly take my business else where if this continues. How does a company advertise "free shipping" but you the code does not work? This is unethical! If it... Read more

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i placed an order and was suppose to receive my purchase within 3-8 business days and i called over 20 times before someone finally answered and state "it was shipped just now" I said really? after 3 weeks it was just being shipped . I still do not have my product and it has been several days after the " it was shipped just now" I WANT MY PRODUCT WITHIN THE TIME FRAME STATED IF I CANNOT GET MY PRODUCT WITHIN THE TIME FRAME STATED I DO NOT WANT... Read more

Was this review helpful? 2 0

In late August I ordered several wigs from this website. Three days after I placed my order, I did not have any shipping information. I tried to get my items shipped for two weeks! First they said the "majority" of my items were not in house and had to be ordered from the manufacturer. They tell me this would take 5-7 days and that they would ship it out immediately when received. 8 days later, still no update. I call and was told one of my wigs... Read more

Was this review helpful? 2 0

I usually don't write reviews, but ebonyline sucks! Customer service lady gave me an attitude like she is a queen of Great Britain and i'm bothering her. She informed me that they have 700 orders and she can't go through invoices and look for mine. Not to mention that I placed an order 4 days ago. During checkout I left specific instruction that it's a gift and please do not put any invoices. And than Queen of Customer Service told me that they... Read more

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I placed an order on Friday August 26, 2016 before noon for a Freetress Equal Lace Front Wig Lace Deep Invisible L-part Julie before noon for next day delivery and was charged $31.19 in addition to the $31.09 for the wig, with tax the order came to $65.47. I was tracing my order per UPS and I noticed that it's been sitting in a facility 15 minutes away from me since 2am, when I called UPS was told that I would not be getting my wig until Monday... Read more

Was this review helpful? 1 0

I learned about this company from watching youtube videos. Lesson learned be careful of whom you do business with. I ordered 2 wigs from this company on Aug 15, 2016 and five days later I noticed that I did not have a tracking number or email from them. After contacting them via emails and seven days later I still do not have it. Carries in cust srv has a very nasty attitude and feel like she can talk crazy to ppl. Wrong answer! I then called... Read more

Was this review helpful? 0 1

I would strongly advise against doing business with this company. The representatives are very rude and unprofessional. You will not receive your item in the time that you were told when placing the order. When you try to speak with a supervisor, the reps will leave you on hold for an extended period of time until you get so frustrated that you will hang up. I will never buy from Ebonyline again, they do not understand the concept of your... Read more

Was this review helpful? 0 0

Poor customer service!!! I have been a customer for almost 8+ years. I pay good money to this company $200+ On my bank statement over the years for almost all my orders to never get discount applied for shipping. I always ask them to apply but they just ignore my request. My orders this year are taking longer to ship and it didn't use to be this way even with me being overseas. I will no later pay money to a company where I have not been treated... Read more

Was this review helpful? 0 0

Ebony line is the worst company I have every ordered hair form. They are so unprofessional and dis organized, their costumer service people are so disrespectful and impatient. This is the first and last time I will ever order from ebonyline.

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I have been ordering hair off line now for the past ten years and never have I any dissatisfaction until now. I order the magic lace 166 in 3T4_27_613. if you look at the wed site the hair looks color blended like a Beyonce type, however once I recieved the hait it was tri colored and 4 on top 27 in the mid and some whitish blonde that was not 613 and seperated. I called immedieatly never opening the package. I called and asked to have the MCL... Read more

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