Ebonyline
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed
- Large selection and decent prices of wigs
- How i was treated by customer service
Preferred solution: Deliver product or service ordered
User's recommendation: If you dont care when you get your items; order from Ebonyline.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not received items!
- Unfair shipping practices
Preferred solution: Deliver product or service ordered
Never have items in stock..
User's recommendation: See if.the item is in stock before they take monies off card
Checking on order
- Poor customer service cannnot leave message
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo tracking no product
- No pros
- Very bad consumer service
- Them being liars
- Does not regard customer
Preferred solution: Full refund
User's recommendation: DO NOT PURCHASE WITH EBONY ONLINE
Exchange wig for another one did not like
- Large selection and decent prices of wigs
- Poor customer service cannnot leave message
- Very poor customer service
Preferred solution: Wish to return this order #1087580 need info to do so credit my account for the return and I will possibly order another wig.Please send me return info I already sent u a email about this please read it and if I find a replacement I may order it then
User's recommendation: U only get a message on their line but call promptly hangs up cannot leave messages, make sure u really want the wig or product from them hard to return or exchange
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have not received tracking info or order ordered 4/20/20
- Style & prices
- Slow delivery
Preferred solution: Deliver product or service ordered
User's recommendation: I've been doing business with Ebonyline for years until my situation is resolve I will not recommend anyone else
I ordered from Ebonyline on 4/02/2020 and I have received nothing but excuses
- No pros
- Never delivers the items
- Scammers who continue to delay
- 1st time using the company and already bad experience
- Lack of delivery availability communication
Preferred solution: Full refund
User's recommendation: No way they are scammers
No Updates on Order in Almost a Week
- Variety
- Prices
- Company not notifying customer to say item not available
- Customer service
- Lack of communication
Preferred solution: Deliver product or service ordered
User's recommendation: At the moment no
To let Ebonyline know that I’m happy with my order
I ordered second day shipping and I have not received my order. I would like a refund.
- Very poor customer service
- Very unsatisfactory
- Slow delivery
Preferred solution: Full refund
User's recommendation: DO NOT PAY EXTRA FOR SHIPPING
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Vista, CaliforniaThinking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sugar Land, TexasAwful service
- Very bad consumer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy from them
Have not received order
User's recommendation: NO... DO NOT ORDER FROM THESE SCAMMERS
Need to talk to someone
Preferred solution: Full refund
User's recommendation: Never had a problem like this before, maybe the never customer will have a better outcome.
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Hello, We apologize for the inconvenience and delays. If you would like to order next time, we will make sure to ship it out to you as soon as possible