Ebonyline
Reviews and Complaints
Paid for wig that was out of stock and money not refunded
User's recommendation: please communicate or refund money
Be warned! I wish I had read the reviews first. I placed my order 3 wks ago. They processed payment and never sent merchandise.
Shipping Information
Didn’t receive one of my order
No one ask the phone I place an order and the wrong address
Preferred solution: Deliver product or service ordered
BE WARNED!! HORRIBLE CUSTOMER SERVICE!!
- Website suggests good products however the looks are deceiving
- Current stock unknown
- Company not notifying customer to say out of stock
- I will never order again
Preferred solution: Full refund
I will never order from this company again
- 1st time using the company and already bad experience
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Verified ReviewerResolved: Stay away
- Return policy not good
- Customer service
Make sure that your email adress is the same i use yahoo.com but in my registry i by accident put yaho.com
this matter was marked as resolved but it not they are closed on the weekends
- 27 piece wig perfect for small head
- Does not regard customer
Preferred solution: Deliver product or service ordered
Great company
- Affordable prices
- Selection
- Great price product shipped on time i am a very satisfied diva
- There are no cons i am very satisfied customer
2nd Day Air
- Sale prices
- Taking advantage of customers
Preferred solution: Price reduction
Don’t do it
If could give a negative rating I would. I tried with this place, gave them several chances but not once has it been a pleasant experience.
The 1st 2 times I ordered, I ordered and just waited. After reading reviews and suggestions, the 3 time I place notes with my order asking them to let me know if something I ordered was out of stock. They didn’t, I had to call looking for my order and that’s when they told me. I’ve had to call every time I’ve ordered to get the shipping information and ironically every time I called I was told that it was shipped that day.
Well, this last time I was more specific with my notes. I quoted their 80% shipped in 24 hours line and asked them to notify me of what I ordered was not in the 80%. I asked them to notify me if I wouldn’t receive it by Monday as I needed it no later than then and would order it somewhere else if they didn’t have it. I heard nothing.
Well, I started calling Tuesday and never got a person on the line. I called 5 times. Two days later I called from another number other than what was on the order and they answered. Summer told me that one of the items that I ordered was not in stock.
I asked if they read my notes to contact me and she said something that let me know that they hadn’t. She then placed me on a 5 minute hold. When she returned, she said that the rest of the order had been shipped that day. I specifically asked if it had been shipped and was en route or if a label had just been created.
She replied that it was en route and would arrive Saturday. She said she would send me the tracking number shortly. I asked her twice to clarify and she said it would be here Saturday. When I didn’t get the tracking number I called back.
I called 3 time from my number that was attached to the order and couldn’t get a person on the line. I called back from another number and someone immediately answered. I was told that my package would arrive Tuesday, not Saturday as I was told the day before. The person on the phone hung up on me after I told her it was unacceptable that they wanted me to send it back if I don’t want it and I’d have to pay the shipping fees then wait on my money back.
I was given the same typical response as given in most of the replies here about their shipping terms.
But what they fail to understand is that they tell you to put it in notes. I did that. Very specific notes and was not notified. Not only was I not notified, Summer flat out lied.
When I received the tracking number, I found out that the shipping label wasn’t even created until 9 at night after I had spoken to her so it had not been shipped and could have been cancelled before shipping took place. This is a scam to keep your money as long as they can until they find their next sucker to make a purchase.
Don’t be that sucker!!!!
- Fraud
- Not being notified when my shipment was delayed
- Current stock unknown
SCAMMERS!!!!!!
- Will not resolve
- Very poor customer service
Preferred solution: Full refund
Disrespectful Customer Service
- Paying for an item not available
- Poor customer service rude disrespectful employees
- How i was treated by customer service
Preferred solution: Deliver product or service ordered
Pissed off
Preferred solution: Full refund
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I agree terrible service they say 3/8 business days for your shipment but every time I order it’s almost 10 or more days ..I’ll order from elsewhere going forward