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2.2
Details
Buyer beware! This company consumer service is a rip off. I placed my order, since I didn't receive a confirmation that the order has been processed I decided I would change the order. It was a couple of days since I placed the order, and the order wasn't processed. I...
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Review
#1393251 Review #1393251 is a subjective opinion of poster.
Cons
  • Refuse to return the amount
  • Very bad consumer service
  • Customer service and return fees
Reason of review
Pricing issue
Loss
$20
Preferred solution
Full refund
Tags
  • Horrible Customer Care
  • Liar Bad Service
  • Terrible Service
1.9
Details
I order from them almost a month ago. The product i ordered did NOT say that it was not in stock. Only after placing the order was i contacted by email (2 days later!) stating that what i ordered was not in stock. Isn't that false advertisement?? Ebonyline wanted me to...
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Review
#1389687 Review #1389687 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
2.4
Details
I made a purchase on 10/16/2018... I called on the second day to make sure everything was ok. I spoke to a representative and she said that they did not all of what I paid for and I must wait about 7days , I did I called back on the 8th day and still the same thing. So...
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Review
#1389193 Review #1389193 is a subjective opinion of poster.
Pros
  • Discount
Cons
  • Did not receive my full order
Reason of review
Poor customer service
Loss
$5207
Preferred solution
Release of new order

Ebonyline in Northbrook, Illinois - Forgetful

2.7
Details
They seem to always forget my order somehow. I always have to call or email them. It shouldn't take 2 days just to process and order for to units
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Review
#1385837 Review #1385837 is a subjective opinion of poster.
Pros
  • Product and service
Cons
  • Lack of delivery availability communication
  • Not being notified when my shipment was delayed
  • Problem with website
1.0
Details
WHATEVER YOU DO DO NOT ORDER ANYTHING FROM THESE PEOPLE. They sent me the WRONG unit and refused to comp for the unit. I waited over two weeks for the unit to be sent from the manufacturer only to receive the WRONG unit and WRONG color. The reps refused to do anything...
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Review
#1384073 Review #1384073 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$50
Preferred solution
Full refund

Ebonyline - Im still waiting on y'all to sign the paperwork from ups

It's been over a month now and ups said that they sent you guys paperwork so I can get my products from you guys. When are y'all going to check y'all email? Like I said before I sent yall 47 emails and left 82 messages and y'all still haven't got back. Wtf is up man I need my *** or my money back straight up
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Review
#1381176 Review #1381176 is a subjective opinion of poster.
1.0
Details
I ordered from this company and I still have not got my stuff. Ups sent them out paperwork to sign because the said they will issue a refund and this dumb *** company won't even respond to them. I've left them 47 emails and 82 phone messages and they stupid *** still...
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Review
#1380914 Review #1380914 is a subjective opinion of poster.
1.0
Details
This is one of the most difficult and horrendous experiences I have ever had on line. I ordered $70 with three wigs that the color was nothing as represented. I didn't even open the package. I returned it immediately and had to pay $11.00 to do so besides the original...
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Review
#1379130 Review #1379130 is a subjective opinion of poster.
Cons
  • Customer service
  • Very poor customer service
  • Refuse to return the amount
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
I placed an order# 665121 Sad with your company on October 1, 2018 and checked on it October 9, 2018 because I hadn't received any tracking info or anything. When I finally got through (after 4 calls and holding for 30 each time) to a representative with your company...
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Review
#1377141 Review #1377141 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$40
Preferred solution
Full refund

Ebonyline - HORRIBLE CUSTOMER SERVICE/COMPANY

1.0
Details
HORRIBLE CUSTOMER SERVICE. They take your money, beat around the bush when you email them about your order, become rude through emails, especially DESIREE, and send out tracking numbers when YOU reach out to them. Glad I cancelled my order...still waiting on my refund. Will never recommend or attempt to purchase from this trash company again.
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Review
#1373323 Review #1373323 is a subjective opinion of poster.