Ebonyline
Reviews and Complaints
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Verified Reviewer | East Chicago, IndianaEbonyline Online Order Review
Ebonyline Staff Review
NEVER AGAIN
HORRIBLE
I would never recommend this company to my worst enemy, and the customer service is absolutely horrible. They are not professional, and the employee told me it was no one I could talk to other than her since she was the manager.
She never apologized, instead she argued with me, when her and the company are in the wrong. My order was placed they asked for additional info which I provided to the email address they provided, and they claim they never received it.
Impossible to unsubscribe from mailing list!
- Taking advantage of customers
- Very bad consumer service
- Very poor customer service
Preferred solution: Unsubscribe me from the mailing list already.
Ebonyline Bohyme Human Hair Review from San Leandro, California
Ebonyline Must Be Shut Down
- Paying for an item not available
- Customer service
- Are the worst
Preferred solution: Full refund
Ebonyline - Sensationnel Ponytail Wig Review from New Braunfels, Texas
Never Again!
Preferred solution: Full refund
Ebonyline Wig Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houston, TexasEbonyline Wig Review from Houston, Texas
I just ordered 2 wigs from here for 63.90. I'm iffy niw because all I'm seeing is bad reviews/complaints!!!
I will give them a day or 2 or I'm doing a charge back !!! Ugh I should've did my *** research first
Wig Review
DO NOT ORDER FROM THIS COMPANY
Ordered 4 wigs after two weeks, two came. Called regarding missed wigs and they said they sent me an email saying they could not fill the order.
The supervisor, at least she said she was the supervisor, suggested that I erased the email that they supposingly sent informing me they could not fill my order. She then said I had to pay a restocking fee and a shipping fee to return the two wigs that came. This really made me mad because this company obviously operates with no integrity. She basically called me a liar said she had a record of the email and they were charging me to restock the item.
I will NEVER order from them again. I told her sitting at my computer there was no email and the cost to return should be theirs. I cant stand dealing with unscruplled unprincipled business.
Their rating is 0 in my book. Do not order from them!!!
- Company not notifying customer to say item not available
Preferred solution: Full refund
Ebonyline Online Order Review
Ebonyline Wig Review from Washington, District Of Columbia
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I called back and spoke with Alex and she resolved the issue and went over and beyond to get my order fixed and out to her. For her being new to ebonyline out of the three people I spoke with she was beyond the best.
She apologized for the error and for the poor service I experienced. Ebonyline needs more employees like her