Peace Usk

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Verified Reviewer
| map-marker East Chicago, Indiana

Ebonyline Online Order Review

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First off I ordered my product and it never shipped. So i waited a week and contacted them. They asked for a PICTURE of both sides of my credit card and my ID. But they already charged my card! I smelled scam right there so I asked for a immediate refund and recieved it ASAP.
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Reason of review:
Problem with delivery
Anonymous
map-marker Heart Butte, Montana

Ebonyline Staff Review

Nasty customer service these people are disgusting and dirty these THOTS need a lot of training.
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Reason of review:
Poor customer service
Anonymous
map-marker Harrisburg, Pennsylvania

NEVER AGAIN

I ordered a wig on Sunday, January 17, and Monday when I checked Ebonyline's website it said I had no orders. I called and the young lady told me the reason the order wasn't showing because it was too soon after I had placed the order and it should be showing by the end of the day. Well, it wasn't showing then, it wasn't showing Tuesday either. So on Tuesday night I sent them an email (it had been more than 48 hours since I originallly placed the order) telling them my order still wasn't appearing on their website. I received a reply on Wednesday telling me the reason the order is not showing is because the wig I ordered was sold out and to let them know if I would be interested in choosing an available color or replacing/removing this item from my order, and otherwise the order would be delayed 2-4 days as they order it from the supplier. The email included the available colors but I overlooked that. So I called Thursday (Jan. 21) and explained the situation to the representative. I told her if she could guarantee the wig would be shipped within 2-4 days, I would wait. Then she said she couldn't guarantee it because it had to be ordered from the manufacturer and if they don't have it, it could be put on backorder and could take months. So I chose another color that she was available. I received an email later today which provided a tracking number for USPS. When I ordered the wig, I paid extra for UPS Ground shipping. So I called Ebonyline again about that and was told there wasn't very much difference in the cost of the shipping methods. I told her but UPS is faster, and she said actually the post office is faster plus they deliver on Saturday and UPS doesn't. No matter what, I still paid extra for UPS delivery. And I paid thru PayPal. I'm going to wait to see how long it takes for the darn wig to ship. If it's not shipped within 4 days, I'm definitely filing a complaint with PayPal. Never, ever again will order from this retailer. I should have heeded to the reviewer's comments who wrote about a similar experience regarding the item she ordered not be in stock and waiting several days to be advised of this.
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Reason of review:
Order processing issue
Anonymous
map-marker Chicago, Illinois

HORRIBLE

I would never recommend this company to my worst enemy, and the customer service is absolutely horrible. They are not professional, and the employee told me it was no one I could talk to other than her since she was the manager.

She never apologized, instead she argued with me, when her and the company are in the wrong. My order was placed they asked for additional info which I provided to the email address they provided, and they claim they never received it.

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Loss:
$43
Reason of review:
Poor customer service
1 comment
Guest

I called back and spoke with Alex and she resolved the issue and went over and beyond to get my order fixed and out to her. For her being new to ebonyline out of the three people I spoke with she was beyond the best.

She apologized for the error and for the poor service I experienced. Ebonyline needs more employees like her

Anonymous
map-marker Glasgow, Glasgow City

Impossible to unsubscribe from mailing list!

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I ordered something from Ebonyline a long time ago but fortunately canceled my order before they shipped and was refunded, however it has been IMPOSSIBLE to unsubscribe from their mailing list ever since. I keep getting all this trash mail on a weekly basis and I've contacted them about this multiple times with no avail. The website is also very outdated and hard to navigate, I would not recommend shopping here and DO NOT give them your e-mail if you like to keep your mailbox tidy. :(
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Cons:
  • Taking advantage of customers
  • Very bad consumer service
  • Very poor customer service
Reason of review:
Poor customer service

Preferred solution: Unsubscribe me from the mailing list already.

Anonymous
map-marker San Leandro, California

Ebonyline Bohyme Human Hair Review from San Leandro, California

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Made an order and on friday I guess there the type of company that only does work mon thru fri. They ask for second color choice then they dont process the second choice ifthey advertise free shipping with orders over 49 and thats some really bs becaues it has to be weave hair this place is a joke if I would order else my hair would already been on the way dont believe the hype will be disappointed never will I order from them again, and really i didnt I cancelled my oder.
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Reason of review:
Problem with delivery
Shanaya Ygl

Ebonyline Must Be Shut Down

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As many have stated, you order something online and pick colors and AFTER they take your money, you find out days later (when you think your order is on the way) that don't have what you paid for in stock. They tell you to pick a color, which is difficult because you can't judge online swatches. This happened to me. Then I got the wigs, which were not what I wanted. I call them to say I want to return. The wigs still have tags and everything. They tell me I must pay for shipping each way to get a wig I want. They only have one. So I mail back to wigs at 16.96 each, plus shipping I paid that was $10.50 in hopes of getting a $16.11 wig they claim to have and I would have to pay whatever they decided to charge for shipping. I sent the wigs back via UPS. They never notified me that they received them. But I saw a charge of $6.30 come off my credit card without my knowledge or authorization. I was so angry. They owed me at least $17 and yet just charged my card. That's theft. So instead of the $17.81 I'm due and that most good companies would have refunded to me. I don't have the new wig. I'm out of the two wigs, $10.50 and now an additional 6.30 they didn't explain. Ladies, we must stop complaining about Ebonyline and stop sending post to the BBB. We need to contact the attorney general in the state of Illinois. This is beyond bad business. They are stealing and cheating us. They must be shut down. Everyone contact Below is a link http://www.illinoisattorneygeneral.gov/about/email_ag.jsp
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Loss:
$44
Cons:
  • Paying for an item not available
  • Customer service
  • Are the worst
Reason of review:
They stole from me.

Preferred solution: Full refund

Anonymous
map-marker New Braunfels, Texas

Ebonyline - Sensationnel Ponytail Wig Review from New Braunfels, Texas

Don't ever order any products from this company! They have the worst customer service, and they will not exchange your products. Everything that they have is a sale item, or discontinued product, so when you try to exchange it or get a refund it will "conveniently" fall under the terms and conditions policy that you agree to at the time of purchase. So you will never be able to receive any refunds or do any exchanges for any of the items that are purchased. The operator will hang up on you, and they are extremely rude!!!!
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Reason of review:
Poor customer service
Anonymous
map-marker Schertz, Texas

Never Again!

I wish I had seen these review before I ordered from Ebonyonline. They are notorious for advertising wigs they know they do not have in stock, and also notorious for sending incorrect orders. I paid for a Janet Collection 100% Human Hair Lacefront Wig. What I received was a 100% SYNTHETIC wig in packaging which said the wig was 100% Human Hair. Also, the wig I received sold for $24.61 plus a 15% discount. I paid $28.95 for the wig I was supposed to receive. I am in the process of requesting a refund.
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Reason of review:
Order processing issue

Preferred solution: Full refund

Anonymous
map-marker Mount Pleasant, Wisconsin

Ebonyline Wig Review

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This was my first and last time shopping with this company I ordered a wig at around 7am and paid $24 for next day air I received a email at around 10 saying it was out of stock I've email called and left messages still no response never again
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Reason of review:
Order processing issue
Tallulah Jqa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Ebonyline Wig Review from Houston, Texas

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I just ordered 2 wigs from here for 63.90. I'm iffy niw because all I'm seeing is bad reviews/complaints!!!

I will give them a day or 2 or I'm doing a charge back !!! Ugh I should've did my *** research first

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2 comments
Guest

I just placed an order and now I am looking at these comments. I wish I would have done my homework, I usually do.

I just sent an email t cancel my order, I don't have time for this mess.

I better not get any flack about it either because I literally sent this email out less than 3 hours after i placed the order. Have you gotten your wigs yet or tried to cancel

Guest
reply icon Replying to comment of Guest-1087737

Yes i actually got them in 3 days. I oredered on th 28th and got them on the 31st. Wigs are in good condition but i won't take the risk on ordering from them again

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Anonymous
map-marker Charlestown, Massachusetts

Wig Review

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Nice length Nice price Second time ordering - no issues
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Reason of review:
Good quality
Anonymous
map-marker Charlotte, North Carolina

DO NOT ORDER FROM THIS COMPANY

Ordered 4 wigs after two weeks, two came. Called regarding missed wigs and they said they sent me an email saying they could not fill the order.

The supervisor, at least she said she was the supervisor, suggested that I erased the email that they supposingly sent informing me they could not fill my order. She then said I had to pay a restocking fee and a shipping fee to return the two wigs that came. This really made me mad because this company obviously operates with no integrity. She basically called me a liar said she had a record of the email and they were charging me to restock the item.

I will NEVER order from them again. I told her sitting at my computer there was no email and the cost to return should be theirs. I cant stand dealing with unscruplled unprincipled business.

Their rating is 0 in my book. Do not order from them!!!

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Cons:
  • Company not notifying customer to say item not available
Reason of review:
Order processing issue

Preferred solution: Full refund

Anonymous
map-marker Los Angeles, California

Ebonyline Online Order Review

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Never will i ever order from this company again they completely sent me somebody elses order i orderes two wigs and received one that i did nit pick out
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Reason of review:
Order processing issue
Anonymous
map-marker Washington, District Of Columbia

Ebonyline Wig Review from Washington, District Of Columbia

I ordered from this company on 2-8-16 the product was horrible. The wig had grey hairs I had to cut out myself it wasn't human hair at all. I was so disappointed because the hair store sells the exact same wig for $39 more than I paid. It was bent at the top of the wig. I'd seen the reviews on YouTube and it was a good quality I know they didn't order it from ebony line. I wasted my money. I wouldn't recommend ordering from them at all I don't know who their manufacturer is but they need to fire them!
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Reason of review:
Pricing issue
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