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Ebonyline - Horrible

Customer service rep was rude. She spoke in a tone of voice as if she didn't want to help me. I hung up and decided to take my business somewhere else. I will never order from them again.
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Review
#1372522 Review #1372522 is a subjective opinion of poster.
Reason of review
Poor customer service
5.0
Details
Ebonyline - Love this line of hair and products
They are one of the best lines to purchase your hair and products from.
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1 comment
WhichMountainGorilla
#1578481

you undoubtedly are doing this as a company rep because no one who dealt with the likes of this company would ever give that report. They should not be allowed to keep conning...

Review
#1371768 Review #1371768 is a subjective opinion of poster.
Reason of review
Good quality
1.7
Details
Something is wrong! Ive ordered from ebonyline off and on for about 2 years. They use to send things out quick..i was amazed at how fast i got my order. Than about last year i started to notice they were out of everything. It didnt matter what their website said..i...
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1 comment
Anonymous
#1575197

I'm still waiting on an order to be shipped that I placed a week ago, I think I will cancel the order.

Review
#1371705 Review #1371705 is a subjective opinion of poster.
I received three wigs that were too small. My intention was to just return them and try to pick something else. Usually when you order something online, the return instructions are included with the package. Not in this case. I had to hunt form information on the...
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Review
#1368361 Review #1368361 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$56
Preferred solution
Full refund

Ebonyline in Northbrook, Illinois - Stupid *** company don't buy from them

1.0
Details
This company is a scam. I haven't received my package and has left 24 phone messages right along with 17 emails. Still nothing. Ups has even filed a claim trying to contact them and they can't even reach them. I will never order from here again
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Review
#1366736 Review #1366736 is a subjective opinion of poster.

Ebonyline - Try to. Make a refund to send an item back

I have called these people I have called these people I have emailed these people I have asked for a return request form I filled out the form online they still have not given me the okay to send this item back it is horrible they would not answer your calls they would not answer your emails I don't think I'll be using them again after this time
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Review
#1366488 Review #1366488 is a subjective opinion of poster.
I tried to call them four days in a row about my order. I was on hold for an hour each time beforw i hung up. I waa able to leave a vm on the second day asking for a call back which i never received. I finally got a hold of someone the fifth time i called and i...
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Review
#1366377 Review #1366377 is a subjective opinion of poster.
Reason of review
Poor customer service

Ebonyline - Change of address

The communication is too poor
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Review
#1360143 Review #1360143 is a subjective opinion of poster.
Reason of review
Poor customer service
1.5
Details
Long story short, I ordered some faux loc hair from them on Sept 17, 2018. I wanted to change the color and I was advised that I shouldn’t because it would take longer. I was fine with that but I received a email that my order had been modified and it would indeed to...
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Review
#1359562 Review #1359562 is a subjective opinion of poster.
1.4
Details
i ordered my wig on ebonyline.com they keep asking me for my id an my credit card info why its weird don't need my info i already gave the money i'm angry i keep getting the same emails saying the same thing saying it must be my first time ordering yes it is my first...
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Review
#1353393 Review #1353393 is a subjective opinion of poster.
Cons
  • I will never order again
  • Very bad consumer service
  • Very unsatisfactory
Reason of review
Order processing issue
Loss
$29
Preferred solution
Deliver product or service ordered
Tags
  • Horrible Customer Care
  • Terrible Service