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Ebonyline - I will continue to buy here

4.3
Details
I have purchased from this company for several years. I've had ups and downs with them, but overall, I get the products that I want in a timely manner. Today I worked with Desiree to get an issue resolved. She was quick to respond and helpful in resolving my issue. It's not the issue, it's how it is handled that matters.
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Review
#1552074 Review #1552074 is a subjective opinion of poster.
Pros
  • Usually quick delivery and variety of products
Cons
  • Restocking fee
Reason of review
Good customer service

Ebonyline - Great service

My order wasn’t in stock and had to be ordered from the supplier, which would have delayed shipping, so I sent an email, got a quick response, the agent was courteous and helpful, and I was able to change the order and get another item shipped in a timely manner.
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Review
#1547229 Review #1547229 is a subjective opinion of poster.
Reason of review
Good customer service

Ebonyline - Horrible Customer service

2.0
Details
I ordered three wigs 5/10/2019 and wasn't pleased with the color of two of the wigs but wanted to exchange one, because i had opened the second one and couldn't get it back into the plastic. I was told i would have to pay shipping to return (i only wanted to exchange for another color) . Then pay another shipping charge for the returned item. Plus a restocking fee. The wig only cost $11.94. NEVER WILL I ORDER FROM THIS COMPANY AGAIN. A TOTAL RIPOFF.
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Review
#1534441 Review #1534441 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Ebonyline - I Buy From This Company All of the Time!!!

4.9
Details
I've always had a great experience with this company. I shop with them all the time! I've had to call a few times to inquire about the shipping of my order but it usually always arrives promptly. Last time I called to check the status of my shipping and an associate named Desiree helped me. She was super friendly and answered all my questions! I just put in another order this morning!
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Review
#1528748 Review #1528748 is a subjective opinion of poster.
Reason of review
Good customer service

Ebonyline - Very happy with the service.

5.0
Details
I ordered the wrong item and realized it alittle to late. Desiree was so kind to help me with the information i needed to make it right. Desiree always got back to me in a timely matter. I will be placing another order soon. Thank you Viki Ramirez
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Review
#1524093 Review #1524093 is a subjective opinion of poster.
Reason of review
Good customer service
I have tried to get in contact with someone about why I have not received a tracking number this is very serious I do not have no money to be giving away I am a single parent and I'm young and I would like to know if my hair has got shipped off
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1 comment
Anonymous
#1682848

Still waiting on my order I ordered on 4|24 , today is 5|6 and still no order. Had I ordered from Sam’s Beauty I would have gotten my order within 5 days. I was planning to do...

Review
#1501131 Review #1501131 is a subjective opinion of poster.
Reason of review
Order processing issue
1.1
Details
Ebonyline has done me wrong for the last time. I will never buy from them again. I ordered four wigs from ebonyline. The day the items was delivered I noticed that one wig had an awful smell ( that took three days to get out my hair, even after I washed my hair). So...
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1 comment
Anonymous
#1669115

Same thing happened to me. Received a wig that had been obviously worn.

Review
#1498535 Review #1498535 is a subjective opinion of poster.
1.2
Details
I ordered 4 wigs from Ebonyline and they were "NEVER DELIVERED". I called and called and emailed them finally after numerous calls I spoke with Rep "DESIREE " who told me to file a Police report because their driver said the package was delivered and Never lose...
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Review
#1498484 Review #1498484 is a subjective opinion of poster.

Ebonyline - Best customer service

5.0
Details
I am not a pissed customer I am quite the opposite I am a VERY HAPPY repeat customer!! I would like to especially give praise to Desiree one of the customer service representatives. She is super amazing bc she not only is super knowledgeable about ebonyline’s products but she is is also patient enough to answer all of my questions!! Above that she was personable which I think is very important to make people feel like they are not just a number or an annoyance but to feel like the representative cares enough to have an actual conversation with you! So I just really appreciate that above par type of customer service and it doesn’t hurt that everything from ebonyline is superior in quality without breaking the bank!! I will continue to be a repeat customer, thanks Desiree!
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Review
#1491045 Review #1491045 is a subjective opinion of poster.
Reason of review
Good customer service
1.0
Details
I am still waiting on my order from Jan. 4th. I called last Monday the 21st and was told that my order would be delivered by Friday the 25th. Still to this day I have no tracking number nor package. This company will never receive my money again and I will make it my...
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1 comment
Anonymous
#1682847

I ordered on 4|24 , today is 5|6 and I haven’t received my order either. Fortunately my money went back to my account but I will never order from them againHad I ordered from ...

Review
#1459344 Review #1459344 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$55
Preferred solution
Deliver product or service ordered