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Contact Ebonyline Customer Service

How to Reach a Person at Ebonyline

Verified Contact Information

Customer Service Number:

  • 1-847-647-9791
Call Now

Customer Service:

verification@ionecorp.com
An identity verification process
ask@ebonyline.com
Send Message

Ebonyline Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Ebonyline Phone Number
1 (847) 647-9791
Average Hold Time
Up to 3 minutes
Average Calls duration
1 minute
Most Popular Ebonyline Email Address
ask@ebonyline.com
Ebonyline Live Agent Availability
18% of callers successfully reach a real person
Issue Resolution Rate
Low (3% reported full resolution)
View full overview

How to Contact Ebonyline Customer Service?

Most Popular Number:

(847) 647-9791
Total calls: 1 417 Issues resolved: 15 Last call: Jul 10, 2026

The Ebonyline corporate office address is Ebonyline.com, 1829 Stanley St, Northbrook, IL 60062, United States. You can send official notices, requests, and other documentation to this office. You can also mail the Ebonyline customer service with your questions, concerns, complaints, and suggestions. The customer care agents will get in touch with you, providing information or offering ways to resolve your issues as soon as they study your case. If you have questions regarding returns or refunds, the support representatives at this office are ready to answer. The same address can be used for Privacy Policy inquiries and Data Protection requests.

To reach the Help Center team faster, email them at ask@ebonyline.com.

The Ebony customer service number for general inquiries is 1-847-647-9791. You can use this helpline to learn more about the company and its products. The customer care advisors are ready to answer your questions about the product materials, quality, prices, availability, special offers, and rewards Monday through Friday from 9 a.m. to 5 p.m. and on weekends between 10 a.m. and 2 p.m. CST. The professional support experts will help you choose the product according to your needs and preferences. You can also call the Ebonyline Help Center whenever you require assistance placing and tracking your order or need information about returns and refunds policy.

You can access the Ebonyline live chat support by clicking the chat bubble in the bottom right corner of the website’s homepage and providing your name and email address. Type your question to start the conversation with the live assistant. You can discuss your issue with the chat operator and follow the instructions to solve it. The live chat is operational Monday to Friday between 9 a.m. and 5 p.m. and on weekends from 10 a.m. to 2 p.m. CST. Note that customer service is unavailable during Federal Holidays. You can also reach the Help Center representatives for information and assistance via direct messages on social media.

PissedConsumer Club

Contact Information

Ebonyline Website:

Ebonyline Help Center:

Corporate Office Address:

Ebonyline.com
1829 Stanley St
Northbrook, Illinois 60062
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 5:00pm CST

More contact details

Summary of Ebonyline Customer Service Calls

1.8K TOTAL
CALLS
01:08 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ebonyline?

Shipping and Delivery Question:

  • “Order not received”
  • “Item not delivered”
  • “Wrong order”

Request for Information Question:

  • “I want to know was my package left in mailbox or porch”
  • “Order status”
  • “Question about products”

Return/ Replace Question:

  • “Denied return. The items were not the right color for me. The items was never woken.”
  • “Being try to do a return for exchange for different wig”
  • “Return problem”

Product/ Service Question:

  • “Problem with return”
  • “Not right product opened product”
  • “Order a wig”

Payments and Charges Question:

  • “Fraud”
  • “Charged twice for one order”
  • “I wasn't credited for my 4.99”

Activation/ Cancellation Question:

  • “I need to cancel an order”
  • “To cancel a order”
  • “Cancel.order”

Refund Question:

  • “Refund”
  • “Refund on order”
  • “I want a refund”

Website/ Application Question:

  • “Order online”
  • “Order online 1756951”
  • “I placed an order then got a message that the site may not be safe.”

Account Question:

  • “I do not see my last order i placed on May 2 th 2025 $57.53 have benn taken out of my bank account.”
  • “Didn’t receive code 499 discount applied upon checkout. Would like to know if I could have it credited for my future order?”
  • “Code not accepted”

Staff Question:

  • “To ask customer service a question”
  • “Customer service I need to talk to someone in customer service”
  • “Customer service”

Cards Question:

  • “Order on my card unauthorized”
  • “Credit Card charges”
  • “Credit card”

Other Question:

  • “Wrong wig color”
  • “1 wig instead of 2”
  • “Order#10047****”

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