Contact Information

Ebonyline Phone Numbers

Toll-Free Number:

  • (877) 777-2420
  • (847) 647-9791 Toll Free
  • (877) 777-2420
  • (847) 647-7988
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Ebonyline Email:

Corporate Office Address:

Ebonyline.com
1829 Stanley St
Northbrook, Illinois 60714
United States

Fax:

847-647-7988

Other Info:

Customer Service Hours:
Monday - Thursday: 8:00AM - 6:00PM CST
Friday: 9:00AM - 5:00PM CST
Saturday, Sunday: Closed
(Niles, IL, United States)

Help in Social Networks:

Summary of Ebonyline Customer Service Calls

73 TOTAL
CALLS
81% SUCCESSFUL
CONNECTIONS
01:58 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Ebonyline to Ask about:

Shipping and Delivery Question:

  • “I didn't receive my wig”
  • “I didn't receive my braids”
  • “I have not received tracking info”

Request for Information Question:

  • “, about a wig that I've been in contact with you guys aboutk”
  • “To check on my order and to make sure it has shipped out i was told to check back today”
  • “Ask a question abut the packaging and shipping”

Product/ Service Question:

  • “Im trying to order a ponytail over the phone” , Review # 1247128
  • “I placed a order and it didnt go through and it said get in touch with service”

Staff Question:

  • “Customer service”

Website/ Application Question:

  • “I have placed an order online since 2:27 this is my second order I'm placing I have not received I'm on the phone for a whole hour and a half several times and nobody's picking up the phone I send several email and no one is responding to me you too”

Account Question:

  • “I want my ebonyline account deleted. Although you all said that you can do it online, I tried it and was not able to.”

Other Question:

  • “Call about order”
  • “No package”
  • “Cart”

Ebonyline Rating Stats

2.1 out of 5 stars
based on 312 reviews
See all 453 reviews

Rating trend

About

Ebonyline Return Policy
JavaScript seems to be disabled in The Customer's browser. The Client of Ebonyline must have JavaScript enabled in The User's browser to utilize the functionality of this website. If The Client return any items from an order that received FREE SHIPPING, COUPONS, or DISCOUNTS the return will make the FREE SHIPPING, COUPONS and DISCOUNTS become reversed. If a customer is experiencing dissatisfaction with product quality past the 7 day time limit or after the item has been worn or used, Ebonyline suggest that the customer contacts the manufacturer of the product. Any problem that occurs after the 7 day time limit or after the product has been installed is a sign of quality dissatisfaction and since Ebonyline is not the maker of the product, NO REFUND WILL BE ISSUED, the customer will have to contact the brand label. Discontinued items, Clearance items, Special sale items, Special Orders, and Last Call, Flash Sale items.
To read more: http://www.ebonyline.com/return-policy
Ebonyline Delivery Policy
To read more: http://www.ebonyline.com/shipping-information
Ebonyline Privacy Policy
To read more: http://www.ebonyline.com/privacy-policy
Ebonyline FAQ
JavaScript seems to be disabled in The User's browser. The Client must have JavaScript enabled in The Customer's browser to utilize the functionality of this website. Thank The User of company services for shopping at Ebonyline.com and The Company hope The User of Website come back often. If The Customer are unable to find the answers to The Client's questions below, please email www.ebonyline.com at ask@ebonyline.com. Send the list of items by email or fax - To have item list, please do one of following. Print out this fax order form (Excel Format, Adobe Format ) and fill out the form. Make The User's own list including item name, code, quantity, price, shipping fee, shipping method and total. Provide shipping and billing information. Website accept only money order or postal check. The customer is responsible for customs tax and any fees which is charged by the importing country. The customer is responsible for any fees and return shipping charge, no exception.
To read more: http://www.ebonyline.com/faq
Top Ebonyline Services

Shipping Service, Customer Care, Braids Extra 15-Percent Off Deal

Top Ebonyline Products

Wig, Website, Coupon

Ebonyline Pros and Cons

Pros: Prices, Sale prices, Product and service, On-line catalog, Website suggests good products however the looks are deceiving

Cons: Customer service, Very poor customer service, Paying for an item not available, Company not notifying customer to say item not available, Will not resolve

Summary

Ebonyline is a large online store offering beauty and general merchandise. It was launched in 2000. Its headquarters is based in Niles, Illinois, United States. Ebonyline offers a wide range of hair care products, beauty tools, skin care products, nail and spa supplies, beauticraft, and many more. There is a stock of accessories and sundries. Ebonyline collection of wigs includes Remy hair, human hair, lace, and synthetic wigs. There are many wig care products as well. Ebonyline sells such brands as Black Diamond, Bobby Boss, Foxy Silver, Motown Tress, New Born Free etc.

Ebonyline reviews and complaints

Ebonyline is ranked 32 out of 368 in Beauty Supplies and Equipment category

Area Served

USA

Payment Methods

VISAMasterCard

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