Contact Ebonyline Customer Service
Ebonyline Phone Numbers and Emails
Toll-Free Number:
-
(877) 777-2420
Toll Free
Customer Service:
-
(877) 777-2420
Toll Free
-
(847) 647-9791
Toll Free
Ebonyline Email:
Ebonyline Contact Information
Ebonyline Website:
Ebonyline Online Chat:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Thursday: 9:00am - 5:00pm
Friday: 9:00am - 5:00pm
Fax:
Summary of Ebonyline Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ebonyline Customer Service?
Shipping and Delivery Question:
- “Have not received order”
- “Tracking info”
- “I didn't receive my wig”
Request for Information Question:
- “Checking on an order I have not received placed it on Aug 30, 2021”
- “Check on my order”
- “I tried emailing a request for a refund ut it w ok yld not go through”
Return/ Replace Question:
- “Returned”
- “Return on May 20”
- “Exchange wig for another one did not like”
Refund Question:
- “They say they can not process my order ,i want a refund”
- “Refund”
- “I haven't received my refund from an order I placed”
Website/ Application Question:
- “Order online”
- “Can't go to website”
- “I have placed an order online since 2:27 this is my second order I'm placing I have not received I'm on the phone for a whole hour and a half several times and nobody's picking up the phone I send several email and no one is responding to me you too”
Staff Question:
- “Customer service”
Product/ Service Question:
- “Im trying to order a ponytail over the phone”
- “I placed a order and it didnt go through and it said get in touch with service”
Payments and Charges Question:
- “Unauthorized draw from account”
Cards Question:
- “I ordered 3 wigs this past Sunday and got a message to call Ebonyline after the order because of an error. Money was however deducted from my Visa card with no confirmation email received.”
Account Question:
- “I want my ebonyline account deleted. Although you all said that you can do it online, I tried it and was not able to.”
Other Question:
- “No package”
- “Order issues”
- “I was sent wrong color wigs”
About
Shipping Service, Customer Care, Braids Extra 15-Percent Off Deal
Wig, Website, Coupon
Pros: Prices, Sale prices, On-line catalog, No pros, Fast shipping
Cons: Customer service, Very poor customer service, Lack of delivery availability communication, Company not notifying customer to say item not available, Will not resolve
Ebonyline is a large online store offering beauty and general merchandise. It was launched in 2000. Its headquarters is based in Niles, Illinois, United States. Ebonyline offers a wide range of hair care products, beauty tools, skin care products, nail and spa supplies, beauticraft, and many more. There is a stock of accessories and sundries. Ebonyline collection of wigs includes Remy hair, human hair, lace, and synthetic wigs. There are many wig care products as well. Ebonyline sells such brands as Black Diamond, Bobby Boss, Foxy Silver, Motown Tress, New Born Free etc.
Ebonyline is ranked 39 out of 356 in Beauty Supplies and Equipment category
USA
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