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Contact Ebonyline Customer Service

Ebonyline Phone Numbers and Emails

Customer Service Number:

  • (847) 647-9791
Call customer service

Ebonyline Email:

ask@ebonyline.com
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How to Contact Ebonyline Customer Service?

Most Popular Number:

(847) 647-9791
Total calls: 1 271 Issues resolved: 15 Last call: Jun 6, 2025
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PissedConsumer Reporter

The Ebonyline corporate office address is Ebonyline.com, 1829 Stanley St, Northbrook, IL 60062, United States. You can send official notices, requests, and other documentation to this office. You can also mail the Ebonyline customer service with your questions, concerns, complaints, and suggestions. The customer care agents will get in touch with you, providing information or offering ways to resolve your issues as soon as they study your case. If you have questions regarding returns or refunds, the support representatives at this office are ready to answer. The same address can be used for Privacy Policy inquiries and Data Protection requests.

To reach the Help Center team faster, email them at ask@ebonyline.com.

The Ebony customer service number for general inquiries is 1-847-647-9791. You can use this helpline to learn more about the company and its products. The customer care advisors are ready to answer your questions about the product materials, quality, prices, availability, special offers, and rewards Monday through Friday from 9 a.m. to 5 p.m. and on weekends between 10 a.m. and 2 p.m. CST. The professional support experts will help you choose the product according to your needs and preferences. You can also call the Ebonyline Help Center whenever you require assistance placing and tracking your order or need information about returns and refunds policy.

You can access the Ebonyline live chat support by clicking the chat bubble in the bottom right corner of the website’s homepage and providing your name and email address. Type your question to start the conversation with the live assistant. You can discuss your issue with the chat operator and follow the instructions to solve it. The live chat is operational Monday to Friday between 9 a.m. and 5 p.m. and on weekends from 10 a.m. to 2 p.m. CST. Note that customer service is unavailable during Federal Holidays. You can also reach the Help Center representatives for information and assistance via direct messages on social media.

Ebonyline Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Ebonyline Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Ebonyline is 8476479791. 20% of customers managed to speak with a real person.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Ebonyline may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.

View full overview ›
PissedConsumer Club

Contact Information

Ebonyline Website:

Ebonyline Help Center:

Corporate Office Address:

Ebonyline.com
1829 Stanley St
Northbrook, Illinois 60714
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 5:00pm

More contact details

Ebonyline Customer Service Reviews

1.7 / 5
Poor
joanne l Lmp
NO CPMMENT

I COULD NOT SPEAK TO A REAL PERSON.I WANTED TO BE ABLE TO CONFIRM MY ORDER I PLACE ON 0/5/02/2025..I HAVE PLACED ORDER WITH EBONY BEFORE AND NEVRE HAD TROUBLE BEFORE

Quilla Vzm
Please send me my order.

I need my order. On ebony they said it was delivered.

I never got it. I have 11 grandkids and live pay check to pay check. If they can't send my 2 wigs, please give me my money back.

Mrs. Everylee Watson.

Izabellah Aew
They were right on the issue and now my package is on the way awesome service thank guy!
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

You guys went right to work on my issue it was resolved immediately thank you pissed consumer I appreciate it, you really helped !

Guest-6117027
Flat rate

Customer Service was a voicemail that ultimately disconnected the call with no option of speaking with anyone. I was not able to resolve my issue that my flate rate was not applied and I was charged almost $14 instead of $4.99 and I have ordered so many wigs over years and never seem to be able to redeem any rewards
I think the customer service is just a ruse! There is no help available!

How Good is Ebonyline's Customer Service?

Fleda Dlm
Fleda Dlm
Feels Disappointed | Feb 06, 2025

Horrible never order again

Read full quote
Terry H Cfj
Terry H Cfj
Feels Disappointed | Jan 25, 2025

Poor customer service!!!!!

Read full quote
Barret Esi
Barret Esi
Feels Disappointed | Aug 15, 2024

No phone number to contact you guys about item details and problems

Read full quote
Anastacio Etu
Anastacio Etu
Feels Disappointed | Jun 15, 2024

Well this is my first time using them and it will be my last they do not answer calls I do not answer emails and they're holding my money still with no movement on my order whatsoever

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Washington Jta
Washington Jta
Feels Disappointed | Feb 02, 2024

Terrible

Read full quote
Claudia Yvw
Claudia Yvw
Feels Disappointed | Dec 11, 2023

All I want to know is the status of my order

Read full quote

Summary of Ebonyline Customer Service Calls

1.6K TOTAL
CALLS
01:33 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ebonyline?

Shipping and Delivery Question:

  • “Wrong address on order”
  • “I haven't received my order on May 27 2027 for Terry Germany”
  • “Shipping”

Request for Information Question:

  • “How to return a item”
  • “HOW CAN I CLOSE MY ACCOUNT”
  • “Confirm new order”

Return/ Replace Question:

  • “I would like to return two of the 3 wigs I received today.”
  • “Need to return item just delivered”
  • “Change of color of my wig from 2 to balayage gold”

Product/ Service Question:

  • “Too many items in the purchase”
  • “Product complaint and return”
  • “Product delivered to wrong adress”

Payments and Charges Question:

  • “I wasn't credited for my 4.99”
  • “Over paid shipping”
  • “They have the wrong credit card number”

Activation/ Cancellation Question:

  • “Ordered wrong wig...Need to cancel and reorder”
  • “Cancel my order and get a refund”
  • “To cancel an order”

Refund Question:

  • “Refund on order”
  • “Refund”
  • “I want a refund”

Website/ Application Question:

  • “Order online”
  • “Order online 1756951”
  • “I placed an order then got a message that the site may not be safe.”

Account Question:

  • “I do not see my last order i placed on May 2 th 2025 $57.53 have benn taken out of my bank account.”
  • “Didn’t receive code 499 discount applied upon checkout. Would like to know if I could have it credited for my future order?”
  • “Code not accepted”

Staff Question:

  • “To ask customer service a question”
  • “Customer service I need to talk to someone in customer service”
  • “Customer service”

Cards Question:

  • “Order on my card unauthorized”
  • “Credit Card charges”
  • “Credit card”

Other Question:

  • “My order”
  • “Ordered the wrong wig. I ordered it twice”
  • “Didn’t receive my order”

Compare Ebonyline Customer Service To

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