Ebonyline Phone Numbers and Emails

Customer Service Number:

  • (847) 647-9791

Ebonyline Email:

ask@ebonyline.com
Is this your business?

How to Contact Ebonyline Customer Service?

Most Popular Number:

(847) 647-9791
Total calls: 1 003 Issues resolved: 9 Last call: Mar 25, 2024

Where Is Ebonyline Located?

The Ebonyline corporate office address is Ebonyline.com, 1829 Stanley St, Northbrook, IL 60062, United States. You can send official notices, requests, and other documentation to this office. You can also mail the Ebonyline customer service with your questions, concerns, complaints, and suggestions. The customer care agents will get in touch with you, providing information or offering ways to resolve your issues as soon as they study your case. If you have questions regarding returns or refunds, the support representatives at this office are ready to answer. The same address can be used for Privacy Policy inquiries and Data Protection requests.

To reach the Help Center team faster, email them at ask@ebonyline.com.

What Is the Ebonyline Customer Service Phone Number?

The Ebony customer service number for general inquiries is 1-847-647-9791. You can use this helpline to learn more about the company and its products. The customer care advisors are ready to answer your questions about the product materials, quality, prices, availability, special offers, and rewards Monday through Friday from 9 a.m. to 5 p.m. and on weekends between 10 a.m. and 2 p.m. CST. The professional support experts will help you choose the product according to your needs and preferences. You can also call the Ebonyline Help Center whenever you require assistance placing and tracking your order or need information about returns and refunds policy.

How Do I Contact Ebonyline Support via Live Chat?

You can access the Ebonyline live chat support by clicking the chat bubble in the bottom right corner of the website’s homepage and providing your name and email address. Type your question to start the conversation with the live assistant. You can discuss your issue with the chat operator and follow the instructions to solve it. The live chat is operational Monday to Friday between 9 a.m. and 5 p.m. and on weekends from 10 a.m. to 2 p.m. CST. Note that customer service is unavailable during Federal Holidays. You can also reach the Help Center representatives for information and assistance via direct messages on social media.

PissedConsumer Club

Contact Information

Ebonyline Website:

Ebonyline Help Center:

Corporate Office Address:

Ebonyline.com
1829 Stanley St
Northbrook, Illinois 60714
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 5:00pm

More contact details

Ebonyline Customer Service Reviews

1.7 / 5
Poor
Allyson R Gsr
Horrible customer services
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I purchased the Tropic Isle Black oil conditioner. When I received the bottle it was half filled and clearly used.

Not only was upsetting that Ebonyline would send me a used product buth the customer rep Aneliz never once apologized. I would advice anyone who continues to support this business to be careful about ordering products. They will send you used merchandize.

Their poor customer services speaks represents their merchandize. I will not be doing business with them again.

Read full review
Shelita M Iod
Order 167**** was incorrect.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

ZERO- STARS
I will NOT be ordering from you guys again!!
Poor Poor customer service.
Add it up... How much have I spent with y'all.
You sent the wrong product and won't exchange it!!! SMH

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How Good is Ebonyline's Customer Service?

Washington Jta
Washington Jta
Feels Disappointed | Feb 02, 2024

Terrible

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Claudia Yvw
Claudia Yvw
Feels Disappointed | Dec 11, 2023

All I want to know is the status of my order

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Dimitrios Mep
Dimitrios Mep
Feels Satisfied | Nov 16, 2023

Good experience.

Read full quote
Felicia C Dbn
Felicia C Dbn
Feels Disappointed | Nov 02, 2023

Stop getting plp money atleast provide cust with order number and tracking details

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Jaselyn Qrc
Jaselyn Qrc
Feels Disappointed | Oct 11, 2023

I ordered 2 wigs, exact style and color. The sent one that I ordered but the second one was a different color. Unable to contact anyone by phone. I emailed. I was informed that I had to return at my expense . It was their mistake. I should not have to pay for shipping to get a refund. Most of all I am very disappointed that they did not send me what I ordered. Believe this is Very Poor Business and Very Poor Customer Service. I will never buy from them again And as a hairdresser I will tell my customers and friends about my experience. SMH

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Gunner Vtr
Gunner Vtr
Feels Disappointed | Jul 19, 2023

I need someone to contact me because I need to return 3 Outre Premium Purple color 1B packages which was ordered in error at $6.59 each. Please contact me for procedure in returning the unopened hair for my refund.

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Summary of Ebonyline Customer Service Calls

1.3K TOTAL
CALLS
01:48 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ebonyline?

Shipping and Delivery Question:

  • “Did not receive my order”
  • “Delivery time”
  • “Tracking number”

Request for Information Question:

  • “Question about order”
  • “Questions on exchanging a wig.”
  • “Order status”

Return/ Replace Question:

  • “Return product”
  • “Exchange wig for another one did not like”
  • “Authorization to return to wigs”

Payments and Charges Question:

  • “I receive a email saying my billing information does not match”
  • “15% discount is not popping up”
  • “Problem with charge card”

Activation/ Cancellation Question:

  • “Canceling order”
  • “I need to cancel an order”
  • “My order was canceled”

Product/ Service Question:

  • “Placed order a couple days ago dis not received order number yet”
  • “Curious when product will be delivered”
  • “Missing product”

Refund Question:

  • “TO GET A REFUND”
  • “No merchandise and no refund”
  • Refund

Website/ Application Question:

  • “Order online 1756951”
  • “Order online”
  • “I placed an order then got a message that the site may not be safe.”

Account Question:

  • “I forgot the wig I ordered.”
  • “I hv an account with you and i came order online”
  • “Forgot password trying to set new one”

Staff Question:

  • “Customer service I need to talk to someone in customer service”
  • “Customer service”

Cards Question:

  • “Credit Card charges”
  • “Credit card”
  • “I ordered 3 wigs this past Sunday and got a message to call Ebonyline after the order because of an error. Money was however deducted from my Visa card with no confirmation email received.”

Other Question:

  • “I was sent wrong color wigs”
  • “Adress issue”
  • “Order.”

About

Summary

Ebonyline is a large online store offering beauty and general merchandise. It was launched in 2000. Its headquarters is based in Niles, Illinois, United States. Ebonyline offers a wide range of hair care products, beauty tools, skin care products, nail and spa supplies, beauticraft, and many more. There is a stock of accessories and sundries. Ebonyline collection of wigs includes Remy hair, human hair, lace, and synthetic wigs. There are many wig care products as well. Ebonyline sells such brands as Black Diamond, Bobby Boss, Foxy Silver, Motown Tress, New Born Free etc.

Ebonyline reviews and complaints

Ebonyline is ranked 79 out of 512 in Beauty Supplies and Equipment category

Area Served

USA

Payment Methods

VISAMasterCardPayPal

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