Ebonyline Phone Numbers and Emails

Toll-Free Number:

  • (877) 777-2420
    Toll Free

Customer Service:

  • (877) 777-2420
    Toll Free
  • (847) 647-9791
    Toll Free

Ebonyline Email:

General Info

Ebonyline Contact Information

Ebonyline Website:

Ebonyline Online Chat:

Corporate Office Address:

1829 Stanley St
Northbrook, Illinois 60714
United States

Other Info (opening hours):


Monday - Thursday: 9:00am - 5:00pm

Friday: 9:00am - 5:00pm


Edit Business Info

Ebonyline Rating Based on 378 Reviews

Rating details

more details
Customer service
Exchange, Refund and Cancellation Policy
Delivery Service

Rating stats

Rating trend

Summary of Ebonyline Customer Service Calls

01:55 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ebonyline Customer Service?

Shipping and Delivery Question:

  • “Have not received order”
  • “Tracking info”
  • “I didn't receive my wig”

Request for Information Question:

  • “Checking on an order I have not received placed it on Aug 30, 2021”
  • “Check on my order”
  • “I tried emailing a request for a refund ut it w ok yld not go through”

Return/ Replace Question:

  • “Returned”
  • “Return on May 20”
  • “Exchange wig for another one did not like”

Refund Question:

  • “They say they can not process my order ,i want a refund”
  • “Refund”
  • “I haven't received my refund from an order I placed”

Website/ Application Question:

  • “Order online”
  • “Can't go to website”
  • “I have placed an order online since 2:27 this is my second order I'm placing I have not received I'm on the phone for a whole hour and a half several times and nobody's picking up the phone I send several email and no one is responding to me you too”

Staff Question:

  • “Customer service”

Product/ Service Question:

  • “Im trying to order a ponytail over the phone”
  • “I placed a order and it didnt go through and it said get in touch with service”

Payments and Charges Question:

  • “Unauthorized draw from account”

Cards Question:

  • “I ordered 3 wigs this past Sunday and got a message to call Ebonyline after the order because of an error. Money was however deducted from my Visa card with no confirmation email received.”

Account Question:

  • “I want my ebonyline account deleted. Although you all said that you can do it online, I tried it and was not able to.”

Other Question:

  • “No package”
  • “Order issues”
  • “I was sent wrong color wigs”


Ebonyline Return Policy
JavaScript seems to be disabled in The Customer's browser. The Client of Ebonyline must have JavaScript enabled in The User's browser to utilize the functionality of this website. If The Client return any items from an order that received FREE SHIPPING, COUPONS, or DISCOUNTS the return will make the FREE SHIPPING, COUPONS and DISCOUNTS become reversed. If a customer is experiencing dissatisfaction with product quality past the 7 day time limit or after the item has been worn or used, Ebonyline suggest that the customer contacts the manufacturer of the product. Any problem that occurs after the 7 day time limit or after the product has been installed is a sign of quality dissatisfaction and since Ebonyline is not the maker of the product, NO REFUND WILL BE ISSUED, the customer will have to contact the brand label. Discontinued items, Clearance items, Special sale items, Special Orders, and Last Call, Flash Sale items.
To read more: http://www.ebonyline.com/return-policy
Ebonyline Delivery Policy
To read more: http://www.ebonyline.com/shipping-information
Ebonyline Privacy Policy
To read more: http://www.ebonyline.com/privacy-policy
Ebonyline FAQ
JavaScript seems to be disabled in The User's browser. The Client must have JavaScript enabled in The Customer's browser to utilize the functionality of this website. Thank The User of company services for shopping at Ebonyline.com and The Company hope The User of Website come back often. If The Customer are unable to find the answers to The Client's questions below, please email www.ebonyline.com at ask@ebonyline.com. Send the list of items by email or fax - To have item list, please do one of following. Print out this fax order form (Excel Format, Adobe Format ) and fill out the form. Make The User's own list including item name, code, quantity, price, shipping fee, shipping method and total. Provide shipping and billing information. Website accept only money order or postal check. The customer is responsible for customs tax and any fees which is charged by the importing country. The customer is responsible for any fees and return shipping charge, no exception.
To read more: http://www.ebonyline.com/faq
Top Ebonyline Services

Shipping Service, Customer Care, Braids Extra 15-Percent Off Deal

Top Ebonyline Products

Wig, Website, Coupon

Ebonyline Pros and Cons

Pros: Prices, Sale prices, On-line catalog, No pros, Fast shipping

Cons: Customer service, Very poor customer service, Lack of delivery availability communication, Company not notifying customer to say item not available, Will not resolve


Ebonyline is a large online store offering beauty and general merchandise. It was launched in 2000. Its headquarters is based in Niles, Illinois, United States. Ebonyline offers a wide range of hair care products, beauty tools, skin care products, nail and spa supplies, beauticraft, and many more. There is a stock of accessories and sundries. Ebonyline collection of wigs includes Remy hair, human hair, lace, and synthetic wigs. There are many wig care products as well. Ebonyline sells such brands as Black Diamond, Bobby Boss, Foxy Silver, Motown Tress, New Born Free etc.

Ebonyline reviews and complaints

Ebonyline is ranked 39 out of 356 in Beauty Supplies and Equipment category

Area Served


Payment Methods


Edit Description

Compare Ebonyline To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

72 reviews
118 reviews
74 reviews
Write a review
Do you have something to say about Ebonyline? What happened? What can we help you with?
Submit review Don't show this popup