Ebonyline Phone Numbers and Emails

Customer Service Number:

  • (847) 647-9791

Ebonyline Email:

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Ebonyline Contact Information

Ebonyline Website:

Ebonyline Help Center:

Corporate Office Address:

1829 Stanley St
Northbrook, Illinois 60714
United States

Other Info (opening hours):


Monday - Friday: 9:00am - 5:00pm

Ebonyline Rating Based on 409 Reviews

Rating details

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Customer service
Exchange, Refund and Cancellation Policy
Delivery Service

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Rating trend

Summary of Ebonyline Customer Service Calls

01:52 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ebonyline Customer Service?

Shipping and Delivery Question:

  • “Have not received order”
  • “I have not received tracking info”
  • “Tracking number for my order”

Request for Information Question:

  • “Want status of order 1683275”
  • “Order status”
  • “To update information on my order”

Return/ Replace Question:

  • “I have called twice with no return calls I do not think this is professional. I ordered (1661630) 2 Q Nory 11.59 each. On your Cyper Monday sale, they were 14.59. What can of sale is that?.Rising the price.Thank youStephannie”
  • “Return product”
  • “My address has change and i want a recent catalog.”

Website/ Application Question:

  • “Order online”
  • “I placed an order then got a message that the site may not be safe.”
  • “Unable to order online”

Refund Question:

  • “Wig refund”
  • “Refund”
  • “Refund request”

Payments and Charges Question:

  • “Over charged”
  • “Transaction”
  • “Discount code will not come”

Activation/ Cancellation Question:

  • “To Cancel my order”
  • “Order cancellation due to fraudulent activity”
  • “Canceling order”

Product/ Service Question:

  • “Defective wig”
  • “I would like too order a wig how long would it take get bac”
  • “Incomplete order and damaged item”

Staff Question:

  • “Customer service”

Account Question:

  • “I cannot log into my account . Have been trying for days to reset”
  • “I cannot log into my account”
  • “Recover my account”

Cards Question:

  • “Credit card”
  • “I ordered 3 wigs this past Sunday and got a message to call Ebonyline after the order because of an error. Money was however deducted from my Visa card with no confirmation email received.”

Other Question:

  • “Where's my order?”
  • “Purchase”
  • “Missing product”


Ebonyline Return Policy
JavaScript seems to be disabled in The Customer's browser. The Client of Ebonyline must have JavaScript enabled in The User's browser to utilize the functionality of this website. If The Client return any items from an order that received FREE SHIPPING, COUPONS, or DISCOUNTS the return will make the FREE SHIPPING, COUPONS and DISCOUNTS become reversed. If a customer is experiencing dissatisfaction with product quality past the 7 day time limit or after the item has been worn or used, Ebonyline suggest that the customer contacts the manufacturer of the product. Any problem that occurs after the 7 day time limit or after the product has been installed is a sign of quality dissatisfaction and since Ebonyline is not the maker of the product, NO REFUND WILL BE ISSUED, the customer will have to contact the brand label. Discontinued items, Clearance items, Special sale items, Special Orders, and Last Call, Flash Sale items.
To read more: http://www.ebonyline.com/return-policy
Ebonyline Delivery Policy
To read more: http://www.ebonyline.com/shipping-information
Ebonyline Privacy Policy
To read more: http://www.ebonyline.com/privacy-policy
Ebonyline FAQ
JavaScript seems to be disabled in The User's browser. The Client must have JavaScript enabled in The Customer's browser to utilize the functionality of this website. Thank The User of company services for shopping at Ebonyline.com and The Company hope The User of Website come back often. If The Customer are unable to find the answers to The Client's questions below, please email www.ebonyline.com at ask@ebonyline.com. Send the list of items by email or fax - To have item list, please do one of following. Print out this fax order form (Excel Format, Adobe Format ) and fill out the form. Make The User's own list including item name, code, quantity, price, shipping fee, shipping method and total. Provide shipping and billing information. Website accept only money order or postal check. The customer is responsible for customs tax and any fees which is charged by the importing country. The customer is responsible for any fees and return shipping charge, no exception.
To read more: http://www.ebonyline.com/faq
Ebonyline Pros and Cons

Pros: Prices, Sale prices, On-line catalog, Selection, No pros

Cons: Customer service, Very poor customer service, Company not notifying customer to say item not available, Will not resolve, Lack of delivery availability communication


Ebonyline is a large online store offering beauty and general merchandise. It was launched in 2000. Its headquarters is based in Niles, Illinois, United States. Ebonyline offers a wide range of hair care products, beauty tools, skin care products, nail and spa supplies, beauticraft, and many more. There is a stock of accessories and sundries. Ebonyline collection of wigs includes Remy hair, human hair, lace, and synthetic wigs. There are many wig care products as well. Ebonyline sells such brands as Black Diamond, Bobby Boss, Foxy Silver, Motown Tress, New Born Free etc.

Ebonyline reviews and complaints

Ebonyline is ranked 56 out of 433 in Beauty Supplies and Equipment category

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