Contact Ebonyline Customer Service
Ebonyline Phone Numbers and Emails
Customer Service Number:
-
(847) 647-9791
Ebonyline Email:
How to Contact Ebonyline Customer Service?
Most Popular Number:
| Total calls: 1 271 | Issues resolved: 15 | Last call: Jun 6, 2025 |
Ebonyline Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ebonyline Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ebonyline is 8476479791. 20% of customers managed to speak with a real person.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Ebonyline may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ebonyline Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ebonyline is 8476479791. 20% of customers managed to speak with a real person.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Ebonyline may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
People call Ebonyline mainly because of request for information, return/ replace, shipping and delivery.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Ebonyline is ask@ebonyline.com.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Ebonyline Website:
Ebonyline Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 5:00pm
Ebonyline Customer Service Reviews
You guys went right to work on my issue it was resolved immediately thank you pissed consumer I appreciate it, you really helped !
How Good is Ebonyline's Customer Service?
Summary of Ebonyline Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ebonyline?
Shipping and Delivery Question:
- “Wrong address on order”
- “I haven't received my order on May 27 2027 for Terry Germany”
- “Shipping”
Request for Information Question:
- “How to return a item”
- “HOW CAN I CLOSE MY ACCOUNT”
- “Confirm new order”
Return/ Replace Question:
- “I would like to return two of the 3 wigs I received today.”
- “Need to return item just delivered”
- “Change of color of my wig from 2 to balayage gold”
Product/ Service Question:
- “Too many items in the purchase”
- “Product complaint and return”
- “Product delivered to wrong adress”
Payments and Charges Question:
- “I wasn't credited for my 4.99”
- “Over paid shipping”
- “They have the wrong credit card number”
Activation/ Cancellation Question:
- “Ordered wrong wig...Need to cancel and reorder”
- “Cancel my order and get a refund”
- “To cancel an order”
Refund Question:
- “Refund on order”
- “Refund”
- “I want a refund”
Website/ Application Question:
- “Order online”
- “Order online 1756951”
- “I placed an order then got a message that the site may not be safe.”
Account Question:
- “I do not see my last order i placed on May 2 th 2025 $57.53 have benn taken out of my bank account.”
- “Didn’t receive code 499 discount applied upon checkout. Would like to know if I could have it credited for my future order?”
- “Code not accepted”
Staff Question:
- “To ask customer service a question”
- “Customer service I need to talk to someone in customer service”
- “Customer service”
Cards Question:
- “Order on my card unauthorized”
- “Credit Card charges”
- “Credit card”
Other Question:
- “My order”
- “Ordered the wrong wig. I ordered it twice”
- “Didn’t receive my order”
Compare Ebonyline Customer Service To
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