No problem with shipping. Took approx.
8 days. Horrible return/exchange policy. I googled the color I choose and something different arrive. I paid 4.99 in shipping fees and now have a 20% restocking charge or be billed another $6-$8 dollars to exchange.
Even though they do not offer color charts. So even if you choose to exchange, you have to pay a higher shipping fee than when you first ordered. You're also given an range when each item has a specific weight and as a consumer, you should be quoted exactly what you're. charged.
Shop Elsewhere-Great Customer Service is and indication of a great company that cares. Thanks
Product or Service Mentioned: Wig.
Reason of review: Poor customer service.
Monetary Loss: $11.
Preferred solution: A simply exchange without the hassle and charges.