Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time

No problem with shipping. Took approx.

8 days. Horrible return/exchange policy. I googled the color I choose and something different arrive. I paid 4.99 in shipping fees and now have a 20% restocking charge or be billed another $6-$8 dollars to exchange.

Even though they do not offer color charts. So even if you choose to exchange, you have to pay a higher shipping fee than when you first ordered. You're also given an range when each item has a specific weight and as a consumer, you should be quoted exactly what you're. charged.

Shop Elsewhere-Great Customer Service is and indication of a great company that cares. Thanks

Product or Service Mentioned: Wig.

Reason of review: Poor customer service.

Monetary Loss: $11.

Preferred solution: A simply exchange without the hassle and charges.

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