Product: Ebonyline Customer Care Clear all filters (56 of 56 reviews match)
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Excellent Customer Service from Juanita from Ebonyline
Juanita the customer service rep at Ebonyline Wigs was patient and helped me with exchanging a wig. She patiently looked up my order number from a previous order I had returned and guided me on the steps I needed to do in order to get the wig. She was patient and...
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4.2
Product
Ebonyline Customer Care
I liked
  • Customer service i received from juanita
#1147424
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I've order now thru Ebony Online for a few years now.I recently spoke with Juanita and about my orders and their point system. I am a repeat customer. I really like the Vanessa brand they sell online. I've seen a limited amount of Vanessa wigs at the various outlets in...
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Ebonyline Customer Care
#1146423
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Hi there Ebonyline my name is Renee Troyan and I just wanted to say how much I appreciated the help I received from one of your costumer service reps by the name of Juanita. She was extremely patient with me, walking me through placing my online order. I purchased the...
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Anonymous
Nita

I have been trying to get my order corrected for weeks now, but no response except from one email from Juanita over 2 weeks ago. How did you get her to respond?

4.8
Product
Ebonyline Customer Care
I liked
  • Service
#1146105
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Ebonyline - Top Notch Service

#1135206
5.0
Details
Juanita was absolutely the best customer service rep i have dealt with in recent times. She was so determine to ensure that i was fully satisfied by checking to make sure that each item ordered was available. This is exemplary service and worth recognizing. I am very please with your service Juanita. Thanks a mil and keep up with the 5 star service.
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Customer service

Ebonyline - Do not waste your money

#1131313
1.0
Details
Very very unprofessional staff. Yelling over the phone & treating me like a small child. My order went to wrong address & company won’t correct their mistake. Do not waste your money!!!!
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Ebonyline - Dominique F

#1130434
5.0
Details
I made the mistake of purchasing the wrong wig over the weekend. I called customer service and was connected to a representative named Juanita. She was able to help me change my order while being very attentive to my questions and concerns. One of the best customer service experiences ever.
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Ebonyline - Wonderful Experience

#1129097
I called on 11/8 and spoke with Juanita concerning a order that i placed on 10/21. She explained what happened with my order and how an email was sent to asking for additional information. She was very pleasant, extremely helpful and professional. I think Juanita should be given kudos for the superior service she delivers. She goes that extra mile.
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I called in to check on the status of my shipping and Ms.Juanita went over and beyond to help me. She even followed up with a phone call after checking with the warehouse to verify the status. This is my first time ordering with this company and I look forward to doing...
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Ebonyline Customer Care
I liked
  • So far so good
#1143126
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I’m a repeat customer of Ebonyline because they make the process hassle-free largely due to their customer service. After placing an order online for something that wasn’t available in the color I wanted(i didn’t choose a backup color) someone from Ebonyline even...
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4.8
Product
Ebonyline Customer Care
#1142696
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I placed an order on November 24, 2017.After placing order i searched google for company reviews. Dumb huh!! I should have done that before placining rhe order. After reading some bad reviews on the company i felt i had made a bad mistake. I noticed on that following...
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5.0
Product
Ebonyline Customer Care
#1140715
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I cannot even begin to tell you how very satisfied I was with the outstanding assistance that I got from Juanita, not only did she go the extra mile to help me find what I was looking for and give me that one to one red carpet feeling that oat given anymore. I'm a...
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5.0
Product
Ebonyline Customer Care
#1138611
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Ebonyline typically gets orders out expediently and has been my hair care supplier choice for many years. If you are looking for hair care products choose Ebonyline. They have a diverse offering of products. Ebonyline typically gets orders out expediently and has been...
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4.0
Product
Ebonyline Customer Care
I liked
  • Product
I didn't like
  • Company not notifying customer to say item not available
#1138489
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This site used to be one of my go to places for wigs, but their customer service has gone ridiculously downhill within the past year.My orders would not ship or update for days, and I would have to contact them myself to see what the delays were. Most of the time,...
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2.5
Product
Ebonyline Customer Care
#1138225
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I placed an order and found out a couple of the wigs were out of stock.I called and spoke to Juanita who was very, very helpful. She removed the out of stock items and added the replacements. She also updated the price on one item because it was currently on sale and...
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5.0
Product
Ebonyline Customer Care
I liked
  • Prices and customer service
#1133530
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