Product: Ebonyline Customer Care Clear all filters (0 of 56 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I tried to purchase a wig from this company and they refused to send my order. Instead they came up with a lie about verification. After 1 week, my credit card was still been verified even after sending all forms of identification. Needless to say, I cancelled my order...
Read more
1.0
Product
Ebonyline Customer Care
#1250243
Reply to reviews
They did not give me my full order on two separate occasions.The first time, they said they would have to review video and then finally sent the product. The second time they simply never responded and never refunded over $100 in product. Whatever you do, check your...
Read more
1.8
Product
Ebonyline Customer Care
I didn't like
  • Did not receive my full order
#1226111
Reply to reviews
Show

Ebonyline - Horrible

Never in my life have I encountered a customer service dept that just did not care about their customers. All I did was call because i was confused about something and the person i spoke to was very rude and when i tried to call back i was hung up on. The whole experience has made me sick to my stomach.
Product
Ebonyline Customer Care
#1193289
Reply to reviews
Ebonyline - Horrible
Ebonyline - Horrible
Ebonyline - Horrible
Called yesterday and got Shaniece.She told me there was one item that wasn't in stock, she was to get me another, exchange it and ship the order. Tracking number was to be emailed as well. This morning, charges reversed and no items shipped. I've waited long...
Read more
1.0
Product
Ebonyline Customer Care
#1179908
Reply to reviews
Show

Ebonyline - Positive experience

Shanice from ebonyline.com was very helpful with processing and expediting my orders. I will order grom this company in the future.
4.6
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
Product
Ebonyline Customer Care
#1166952
Reply to reviews
Purchase a wig on December 5, 2017, paid to Paypal, they shipped through USPS and tracking said it was to be delivered on Dec 12.Item was not delivered, and that is my nightmare started. The tracking does not tell me anything other than the item has been delayed on Dec...
Read more
1.0
Product
Ebonyline Customer Care
I didn't like
  • Wig
  • Did not receive my order
#1158122
Reply to reviews
After trying to make the right decision in picking hair for a new weave...I decided to call a representative.Juanita was awesome...she was very familiar with the products offered, she listened to my concerns and had recommendations. Juanita suggested I send her a pic...
Read more
4.8
Product
Ebonyline Customer Care
I liked
  • Prices and customer service
#1150389
Reply to reviews
Excellent Customer Service from Juanita from Ebonyline
Juanita the customer service rep at Ebonyline Wigs was patient and helped me with exchanging a wig. She patiently looked up my order number from a previous order I had returned and guided me on the steps I needed to do in order to get the wig. She was patient and...
Read more
4.2
Product
Ebonyline Customer Care
I liked
  • Customer service i received from juanita
#1147424
Reply to reviews
Hi there Ebonyline my name is Renee Troyan and I just wanted to say how much I appreciated the help I received from one of your costumer service reps by the name of Juanita. She was extremely patient with me, walking me through placing my online order. I purchased the...
Read more
Anonymous
Nita

I have been trying to get my order corrected for weeks now, but no response except from one email from Juanita over 2 weeks ago. How did you get her to respond?

4.8
Product
Ebonyline Customer Care
I liked
  • Service
#1146105
Reply to reviews
I’m a repeat customer of Ebonyline because they make the process hassle-free largely due to their customer service. After placing an order online for something that wasn’t available in the color I wanted(i didn’t choose a backup color) someone from Ebonyline even...
Read more
4.8
Product
Ebonyline Customer Care
#1142696
Reply to reviews