Product: Ebonyline Customer Care Clear all filters (77 of 77 reviews match)
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Ebonyline - Horrible Customer Service!!

1.0
Details
I have ordered from them a few times, but this last order has been a MESS!! First, the wrong zip was put on my shipping label causing an additional day delay (I was waiting on my hair) so I was unhappy about that. 2nd, I received my package to find that one item was wrong :/. I have been emailing CS about a return/exchange, but they are still requiring I pay all shipping costs (both ways for exchange) and I will have a restocking fee if refunded!! Seriously...when it was the mistake of YOUR facility! How crazy and inconsiderate...not to mention the inconvenience of it all. Horrible CS...I won't spend another dollar with them! Take your chances if you want ppl. I'm good, luv!
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Review
#1674885 Review #1674885 is a subjective opinion of poster.
Service
Ebonyline Customer Care
Reason of review
Order processing issue

Ebonyline - Horrible Customer Service!

1.0
Details
DO NOT ORDER FROM THIS COMPANY BECAUSE THEY NEVER HAVE ITEMS IN STOCK AND WILL NOT TELL YOU UNLESS YOU INQUIRE ABOUT YOUR ORDER THAT YOU WERE CHARGED FOR! This is the second time I ordered from this company and they were unable to fulfill my order. They should not take people’s money if they are not certain the products are available at the manufacturers. Do not sale products you do not currently have in stock and do not let people order them if you do not know if the manufacturer will send it to you!
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Review
#1633404 Review #1633404 is a subjective opinion of poster.
Service
Ebonyline Customer Care
Cons
  • Never have product in stock
  • Not being notified when my shipment was delayed
Reason of review
Order processing issue
Loss
$65
Preferred solution
Full refund
Tags
  • out of stock

Ebonyline - Helpful

Desiree was so understanding and kind. thank you.
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Review
#1571509 Review #1571509 is a subjective opinion of poster.
Service
Ebonyline Customer Care
Reason of review
Good customer service
Tags
  • Quality Wigs

Ebonyline - Review

5.0
Details
I ordered a few items that went out of stock and Desiree was very helpful with replacing my items before my shipment was sent out. I haven’t ordered from this company in a few years and never experienced this but their customer service was great as far as making sure I was satisfied with this order. I never had a company reach out to me about replacing of stock items before. I look forward to receiving it.
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Review
#1569227 Review #1569227 is a subjective opinion of poster.
Service
Ebonyline Customer Care
Pros
  • Product and service
Reason of review
Good customer service
Tags
  • Great Agent And Service

Ebonyline - Great customer service!

5.0
Details
I made a purchase on Wednesday night, received an email from Winnah Thursday morning that one of my items was out of stock and asked if I wanted something else I stead to let them know. I didn't, so the next email was to have me confirm my order. I confirmed it and shortly after, Winnah said I'd receive a tracking number when it ships. It is now Friday afternoon and I have my tracking number! I will be ordering from them again! Like
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Review
#1559570 Review #1559570 is a subjective opinion of poster.
Service
Ebonyline Customer Care
Reason of review
Good customer service

Ebonyline - Great service

My order wasn’t in stock and had to be ordered from the supplier, which would have delayed shipping, so I sent an email, got a quick response, the agent was courteous and helpful, and I was able to change the order and get another item shipped in a timely manner.
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Review
#1547229 Review #1547229 is a subjective opinion of poster.
Service
Ebonyline Customer Care
Reason of review
Good customer service

Ebonyline - I Buy From This Company All of the Time!!!

4.9
Details
I've always had a great experience with this company. I shop with them all the time! I've had to call a few times to inquire about the shipping of my order but it usually always arrives promptly. Last time I called to check the status of my shipping and an associate named Desiree helped me. She was super friendly and answered all my questions! I just put in another order this morning!
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Review
#1528748 Review #1528748 is a subjective opinion of poster.
Service
Ebonyline Customer Care
Reason of review
Good customer service

Ebonyline - Best customer service

5.0
Details
I am not a pissed customer I am quite the opposite I am a VERY HAPPY repeat customer!! I would like to especially give praise to Desiree one of the customer service representatives. She is super amazing bc she not only is super knowledgeable about ebonyline’s products but she is is also patient enough to answer all of my questions!! Above that she was personable which I think is very important to make people feel like they are not just a number or an annoyance but to feel like the representative cares enough to have an actual conversation with you! So I just really appreciate that above par type of customer service and it doesn’t hurt that everything from ebonyline is superior in quality without breaking the bank!! I will continue to be a repeat customer, thanks Desiree!
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Review
#1491045 Review #1491045 is a subjective opinion of poster.
Service
Ebonyline Customer Care
Reason of review
Good customer service

Ebonyline - Low stock

My order would have been delayed as the stock was low and Desiree sent me a list of what was available and got my order resolved and processed quickly and efficiently. Thank you Desiree, greatly appreciated.
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Review
#1450732 Review #1450732 is a subjective opinion of poster.
Service
Ebonyline Customer Care
Reason of review
Good customer service

Contact Ebonyline Customer Service

Website:
www.ebonyline.com
Mailing Address:
1829 Stanley St
Northbrook, Illinois 60714
United States
Phone:
(877) 777-2420
All Ebonyline Contacts

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Ebonyline - Great Company

5.0
Details
Recently ordered with Ebonyline and they were more than accommodating, great customer service with very prompt responses without the headache. Desiree did a fantastic job in ensuring my order was correctly placed and modified. First time purchasing with this company and I will definitely become a regular. I am a YouTuber and will be reviewing purchased items on a regular basis. Great Job Ebonyline!
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Review
#1446363 Review #1446363 is a subjective opinion of poster.
Service
Ebonyline Customer Care
Reason of review
Good customer service