Product: Ebonyline Customer Care Clear all filters (74 of 74 reviews match)
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Ebonyline - Helpful

Desiree was so understanding and kind. thank you.
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Review
#1571509 Review #1571509 is a subjective opinion of poster.
Service
Ebonyline Customer Care
Reason of review
Good customer service
Tags
  • Quality Wigs

Ebonyline - Review

5.0
Details
I ordered a few items that went out of stock and Desiree was very helpful with replacing my items before my shipment was sent out. I haven’t ordered from this company in a few years and never experienced this but their customer service was great as far as making sure I was satisfied with this order. I never had a company reach out to me about replacing of stock items before. I look forward to receiving it.
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Review
#1569227 Review #1569227 is a subjective opinion of poster.
Service
Ebonyline Customer Care
Pros
  • Product and service
Reason of review
Good customer service
Tags
  • Great Agent And Service

Ebonyline - Great customer service!

5.0
Details
I made a purchase on Wednesday night, received an email from Winnah Thursday morning that one of my items was out of stock and asked if I wanted something else I stead to let them know. I didn't, so the next email was to have me confirm my order. I confirmed it and shortly after, Winnah said I'd receive a tracking number when it ships. It is now Friday afternoon and I have my tracking number! I will be ordering from them again! Like
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Review
#1559570 Review #1559570 is a subjective opinion of poster.
Service
Ebonyline Customer Care
Reason of review
Good customer service

Ebonyline - Great service

My order wasn’t in stock and had to be ordered from the supplier, which would have delayed shipping, so I sent an email, got a quick response, the agent was courteous and helpful, and I was able to change the order and get another item shipped in a timely manner.
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Review
#1547229 Review #1547229 is a subjective opinion of poster.
Service
Ebonyline Customer Care
Reason of review
Good customer service

Ebonyline - I Buy From This Company All of the Time!!!

4.9
Details
I've always had a great experience with this company. I shop with them all the time! I've had to call a few times to inquire about the shipping of my order but it usually always arrives promptly. Last time I called to check the status of my shipping and an associate named Desiree helped me. She was super friendly and answered all my questions! I just put in another order this morning!
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Review
#1528748 Review #1528748 is a subjective opinion of poster.
Service
Ebonyline Customer Care
Reason of review
Good customer service

Ebonyline - Best customer service

5.0
Details
I am not a pissed customer I am quite the opposite I am a VERY HAPPY repeat customer!! I would like to especially give praise to Desiree one of the customer service representatives. She is super amazing bc she not only is super knowledgeable about ebonyline’s products but she is is also patient enough to answer all of my questions!! Above that she was personable which I think is very important to make people feel like they are not just a number or an annoyance but to feel like the representative cares enough to have an actual conversation with you! So I just really appreciate that above par type of customer service and it doesn’t hurt that everything from ebonyline is superior in quality without breaking the bank!! I will continue to be a repeat customer, thanks Desiree!
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Review
#1491045 Review #1491045 is a subjective opinion of poster.
Service
Ebonyline Customer Care
Reason of review
Good customer service

Ebonyline - Great Company

5.0
Details
Recently ordered with Ebonyline and they were more than accommodating, great customer service with very prompt responses without the headache. Desiree did a fantastic job in ensuring my order was correctly placed and modified. First time purchasing with this company and I will definitely become a regular. I am a YouTuber and will be reviewing purchased items on a regular basis. Great Job Ebonyline!
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Review
#1446363 Review #1446363 is a subjective opinion of poster.
Service
Ebonyline Customer Care
Reason of review
Good customer service
Ebonyline is one of the online wig sites that I order from frequently. My only complaint is that when an item is NOT available or in stock, the customer should not be able to select that item when attempting to place an order. Twice this happened to me where I ordered...
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Review
#1443848 Review #1443848 is a subjective opinion of poster.
Service
Ebonyline Customer Care
Reason of review
Order processing issue

Ebonyline - They won't answer my email or phone calls and I haven't received my product

1.0
Details
UPS has been trying to contact them now for two weeks and I also have too. I didn't receive my product and UPS told maybe they sent them several emails letting them know I didn't receive my product so that they can send me out the things I didn't receive are either give me a refund. I left 37 messages 42 emails and still nothing. I have called the phone number numerous times and still haven't received a call back nor do they pick up the phone. Ebony hair line give me my product because you took my money or either give me a refund. 717097 is my order #...Give me my *** and stop stealing you thieving bastards
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Review
#1436091 Review #1436091 is a subjective opinion of poster.
Service
Ebonyline Customer Care
Reason of review
Poor customer service

Contact Ebonyline Customer Service

Mailing Address:
Ebonyline.com
1829 Stanley St
Northbrook, Illinois 60714
United States
Phone:
(877) 777-2420
All Ebonyline Contacts
2.4
Details
I made a purchase on 10/16/2018... I called on the second day to make sure everything was ok. I spoke to a representative and she said that they did not all of what I paid for and I must wait about 7days , I did I called back on the 8th day and still the same thing. So...
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Review
#1389193 Review #1389193 is a subjective opinion of poster.
Service
Ebonyline Customer Care
Pros
  • Discount
Cons
  • Did not receive my full order
Reason of review
Poor customer service
Loss
$5207
Preferred solution
Release of new order