1.0
Details
Additional Fees
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
0 comments

I have never written a bad review, and I truly wish that I didn't have to.I have worked in retail and waitressed for years and I have never dealt with people so rude and insensitive as these people.

Today is my birthday and it has been a horrible day. I wanted to do my hair and feel good about myself and go out for my birthday and have fun. I ordered hair from ebonyline.com. I ordered 5 packages of color 613 hair that I have been getting for years.

My regular place was out, so I decided to try ebonyline. I placed my order on Wed August 26,2015. I received the hair on Fri the 28th. It was not the correct color (I am including actual photos, my hair is the lighter one).

It was significantly darker than what was advertised. I called and they said "Well that's what you ordered." then they said that that I could do an exchange and they would mail out the new hair as soon as they received my packageThey assured me that the hair I would get as a replacement was much lighter and the correct color. They said that they would mail it out as soon as they received my return. I mailed it back and paid $9 for s&h.

I tracked it and saw that they received it on Fri Sept 4th at 9:15 am. I figured that I would have it by Mon or Tues. I waited patiently until Tuesday, it did not come in so I called. They said that they never mailed it out and that I had to pay for their s&h, then they would mail it.

I wouldn't have minded paying it in the first place, but they did not tell me that I had to, nor did they send me an email or a link....nothing... I would have never known if I hadn't called. I was being very patient and nice, and they were talking to me like I was a nuisance, sighing heavily and saying it was my fault for ordering the wrong color in the first place, and my fault for not paying the s&h, and my fault for their mistakes. I just to get the hair in time for my bday, so I just asked what they needed me to do for the hair to be shipped out.

They sent me a link to pay for the $9 s&h. I paid it instantly and they received it. They swore up and down that they were sending the hair out that day and that I would get it by Thursday, in time for me to do my hair before my bday. On Wed the 9th I called to get the tracking number, and they hadn't even shipped it out.

Again acting like I was a nuisance, they sighed and etc, and said that they would ship it that day and I would get it on Fri the 11th, my bday. So today I got the package and excitedly opened it, and the hair was even DARKER than the hair they were replacing for being too dark! I have been in tears and am beyond frustrated. I am a single mom of 3 and I cannot afford to spend another $20 on s&h.

I am so very disappointed.

These people are extremely rude and unreliable.I suggest you go anywhere

This reviewer shared experience about not as described and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Ebonyline and uploaded a picture. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Ebonyline.

Check out the best and the worst companies in Auctions and Internet Stores category for more informed decision or compare Ebonyline to other companies on our site.

Had an Experience with Ebonyline?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

EBAY & SOME SELLERS WILL DO ANYTHING TO MAKE MONEY ANYWAY THEY CAN EVEN BY SUPPORTING KNOWN SCAMMERS Ebay "I have filed several complaints against EBAY for the sneaky way they make money & just how "Crooked" they really are. This is another complaint only this one is..." Read more Delaware Fine Art Auction - Not living up to their promises Delaware Fine Art Auction " On June 1st, 2017 I purchased 2 Warhol artworks at auction from Delaware Fine Art Auction. I purchased lot #112: Warhols t-shirt and lot#113: Warhols Coca-Cola Bottle. Delaware Fine..." Read more Flexshopper Account Review from Lewisville, Texas Flexshopper "On 6-2-16 I filled out an online app for this company that advertises itself as a lease-to-own company that caters to consumers who have credit issues. The application was approved..." Read more Kara Zapatos - Bad quality shoes, rude and impolite staff, Boss Kara is full of *** and so slow! Kara Zapatos "I just want to warn everyone who are planning to buy cheap shoes with them. I found them on Instagram and from Marikina. They are actually cheap made and bad..." Read more Spates the Florist - DO NOT order online. Spates The Florist "I am very displeased with Spates the Florist and Garden Center. I intend not to purchase from this business again. A note of disclosure before I detail the problem I..." Read more ONE WORLD VAN LINES - Had I known I would havve Run as fast as I could ONE WORLD VAN LINES "No interstate license at time of move. No proof of weight Cost increased over $1000 dollar Unlike the first report I would have been better off if they had cancelled...." Read more CAMPING WORLD CEO TRIED TO RUIN ME Camping World "South Florida RV Dealer Files lawsuit against Camping World for Fraud Civil Conspiracy, Theft of Trade secrets among other things. There is a thing called fair competition and I was..." Read more Lazada Philippines - LAZADA PH Defective Phone Return Item Refused Lazada Philippines "hello, good day. bakit nyo di tinanggap yung return refund ko.meron akong mga screenshots please re-evaluate nag refer kayo sa lbc ng padala, eh nadelay ako ng padala kasi may..." Read more