Product: Ebonyline Shipping Service Clear all filters (133 of 133 reviews match)
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Ebonyline - BE WARNED!! HORRIBLE CUSTOMER SERVICE!!

1.0
Details
The customer service on this website is HORRIBLE. First they didn't tell me that my item was out of stock (after I HAD to contact them after a WEEK without receiving any type shipping information or ANY contact PERIOD), then they still took forever to send out my package even after I tried to settle. They told me 24-48hrs I'll recieve my shipping information...4days later i recieved NOTHING. Still haven't recieved my refund either. Don't waste your time. -20 stars
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1 comment
Anonymous
#1785861

Experienced the exact same thing! Will never order from them again!

Review
#1719198 Review #1719198 is a subjective opinion of poster.
Service
Ebonyline Shipping Service
Pros
  • Website suggests good products however the looks are deceiving
Cons
  • Current stock unknown
  • No prompt about ordering from their supplier
  • Very poor customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$105
Preferred solution
Full refund
Tags
  • out of stock
  • Ebonyline com

Ebonyline - Pissed off

1.0
Details
I place the order online and they said had a product in stock but when I call to check on the status they say they didn't have any in stock so why would you take my money and then wait that till I call to tell me to have some nothing in stock if I didn't call to check on my status I would have been waiting for hair that would have never came and these bastards would have took my money shame on you shame on you all false advertisement and I will report you to the Better Business Bureau Shame Shame Shame
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Review
#1688953 Review #1688953 is a subjective opinion of poster.
Service
Ebonyline Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Full refund
1.0
Details
If could give a negative rating I would. I tried with this place, gave them several chances but not once has it been a pleasant experience. The 1st 2 times I ordered, I ordered and just waited. After reading reviews and suggestions, the 3 time I place notes with my...
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Review
#1677976 Review #1677976 is a subjective opinion of poster.
Service
Ebonyline Shipping Service
Cons
  • How i was treated by customer service
  • Current stock unknown
  • Fraud
Reason of review
Poor customer service
Tags
  • Rude Phone Operators
  • Shipping
  • Ebonyline com

Ebonyline - SCAMMERS!!!!!!

1.0
Details
Ebonyline - SCAMMERS!!!!!!
They sent wrong product, returned never opened, they kept product and my money giving me some bs excuse!!!! SCAMMERS!!!!
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Featured
Review
#1662417 Review #1662417 is a subjective opinion of poster.
Service
Ebonyline Shipping Service
Cons
  • Will not resolve
  • Very poor customer service
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
1.2
Details
Ebonyline - 2nd Day Air
First time ordering and because the item was needed on Sunday. It was ordered 2nd day air on a Thursday. If there was ANY indication that the item would not arrive until Monday, I would’ve chose another delivery method, but there was none. I wasn’t told that if you...
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Review
#1628952 Review #1628952 is a subjective opinion of poster.
Service
Ebonyline Shipping Service
Pros
  • Sale prices
Cons
  • Taking advantage of customers
Reason of review
Problem with delivery
Loss
$17
Preferred solution
Price reduction
Tags
  • Rude Phone Operators
  • Mis Information
  • Shipping
  • Delivery And Shipping
  • Lace Front Wig
  • Ebonyline com
  • 2Nddayair

Ebonyline - Horrible Customer service

2.0
Details
I ordered three wigs 5/10/2019 and wasn't pleased with the color of two of the wigs but wanted to exchange one, because i had opened the second one and couldn't get it back into the plastic. I was told i would have to pay shipping to return (i only wanted to exchange for another color) . Then pay another shipping charge for the returned item. Plus a restocking fee. The wig only cost $11.94. NEVER WILL I ORDER FROM THIS COMPANY AGAIN. A TOTAL RIPOFF.
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Review
#1534441 Review #1534441 is a subjective opinion of poster.
Service
Ebonyline Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
I have tried to get in contact with someone about why I have not received a tracking number this is very serious I do not have no money to be giving away I am a single parent and I'm young and I would like to know if my hair has got shipped off
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1 comment
Anonymous
#1682848

Still waiting on my order I ordered on 4|24 , today is 5|6 and still no order. Had I ordered from Sam’s Beauty I would have gotten my order within 5 days.

I was planning to do my hair for Mother’s Day.

This is ridiculous. They make it hard to support black businesses.

Review
#1501131 Review #1501131 is a subjective opinion of poster.
Service
Ebonyline Shipping Service
Reason of review
Order processing issue
1.2
Details
I ordered 4 wigs from Ebonyline and they were "NEVER DELIVERED". I called and called and emailed them finally after numerous calls I spoke with Rep "DESIREE " who told me to file a Police report because their driver said the package was delivered and Never lose...
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Review
#1498484 Review #1498484 is a subjective opinion of poster.
Service
Ebonyline Shipping Service
1.0
Details
I am still waiting on my order from Jan. 4th. I called last Monday the 21st and was told that my order would be delivered by Friday the 25th. Still to this day I have no tracking number nor package. This company will never receive my money again and I will make it my...
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1 comment
Anonymous
#1682847

I ordered on 4|24 , today is 5|6 and I haven’t received my order either. Fortunately my money went back to my account but I will never order from them againHad I ordered from Sam’s Beauty I would have gotten my hair within 5 days already smh

Review
#1459344 Review #1459344 is a subjective opinion of poster.
Service
Ebonyline Shipping Service
Reason of review
Problem with delivery
Loss
$55
Preferred solution
Deliver product or service ordered

Contact Ebonyline Customer Service

Website:
www.ebonyline.com
Mailing Address:
1829 Stanley St
Northbrook, Illinois 60714
United States
Phone:
(877) 777-2420
All Ebonyline Contacts

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Ebonyline reviews

Ebonyline - Terrible wait for my order

2.6
Details
Still have not gotten my order yet i had to resend the money through paypal...and got an email saying its being processed but yet i have not gotten a tracking number...i been waiting since december 31st for my order it is now jan 8th
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Review
#1444124 Review #1444124 is a subjective opinion of poster.
Service
Ebonyline Shipping Service
Reason of review
Order processing issue