Product: Ebonyline Shipping Service Clear all filters (128 of 128 reviews match)
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1.2
Details
Ebonyline - 2nd Day Air
First time ordering and because the item was needed on Sunday. It was ordered 2nd day air on a Thursday. If there was ANY indication that the item would not arrive until Monday, I would’ve chose another delivery method, but there was none. I wasn’t told that if you...
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Review
#1628952 Review #1628952 is a subjective opinion of poster.
Service
Ebonyline Shipping Service
Reason of review
Problem with delivery
Loss
$17
Preferred solution
Price reduction
Tags
  • Rude Phone Operators
  • Mis Information
  • Shipping
  • Delivery And Shipping
  • Lace Front Wig
  • Ebonyline com
  • 2Nddayair

Ebonyline - Horrible Customer service

2.0
Details
I ordered three wigs 5/10/2019 and wasn't pleased with the color of two of the wigs but wanted to exchange one, because i had opened the second one and couldn't get it back into the plastic. I was told i would have to pay shipping to return (i only wanted to exchange for another color) . Then pay another shipping charge for the returned item. Plus a restocking fee. The wig only cost $11.94. NEVER WILL I ORDER FROM THIS COMPANY AGAIN. A TOTAL RIPOFF.
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Review
#1534441 Review #1534441 is a subjective opinion of poster.
Service
Ebonyline Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
I have tried to get in contact with someone about why I have not received a tracking number this is very serious I do not have no money to be giving away I am a single parent and I'm young and I would like to know if my hair has got shipped off
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1 comment
Anonymous
#1682848

Still waiting on my order I ordered on 4|24 , today is 5|6 and still no order. Had I ordered from Sam’s Beauty I would have gotten my order within 5 days. I was planning to do...

Review
#1501131 Review #1501131 is a subjective opinion of poster.
Service
Ebonyline Shipping Service
Reason of review
Order processing issue
1.2
Details
I ordered 4 wigs from Ebonyline and they were "NEVER DELIVERED". I called and called and emailed them finally after numerous calls I spoke with Rep "DESIREE " who told me to file a Police report because their driver said the package was delivered and Never lose...
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Review
#1498484 Review #1498484 is a subjective opinion of poster.
Service
Ebonyline Shipping Service
1.0
Details
I am still waiting on my order from Jan. 4th. I called last Monday the 21st and was told that my order would be delivered by Friday the 25th. Still to this day I have no tracking number nor package. This company will never receive my money again and I will make it my...
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1 comment
Anonymous
#1682847

I ordered on 4|24 , today is 5|6 and I haven’t received my order either. Fortunately my money went back to my account but I will never order from them againHad I ordered from ...

Review
#1459344 Review #1459344 is a subjective opinion of poster.
Service
Ebonyline Shipping Service
Reason of review
Problem with delivery
Loss
$55
Preferred solution
Deliver product or service ordered

Ebonyline - Terrible wait for my order

2.6
Details
Still have not gotten my order yet i had to resend the money through paypal...and got an email saying its being processed but yet i have not gotten a tracking number...i been waiting since december 31st for my order it is now jan 8th
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Review
#1444124 Review #1444124 is a subjective opinion of poster.
Service
Ebonyline Shipping Service
Reason of review
Order processing issue

Ebonyline - Bad business you can’t even track your order

1.0
Details
I ordered from this company and haven’t received anything from them yet. No email or notification. This company lacks customer service and accountability for customers. Don’t order
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Review
#1420416 Review #1420416 is a subjective opinion of poster.
Service
Ebonyline Shipping Service
Reason of review
Order processing issue

Ebonyline - Customer service

It's been 8 days since i placed my order. I sent an email and was first told 24 to 48 hrs. After 48 hours passed i sent another email and was told 12 to 24 hours. It's Friday. Aren't you closed on the weekend. I'm so disappointed.
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Review
#1418019 Review #1418019 is a subjective opinion of poster.
Service
Ebonyline Shipping Service
Reason of review
Order processing issue
2.2
Details
Buyer beware! This company consumer service is a rip off. I placed my order, since I didn't receive a confirmation that the order has been processed I decided I would change the order. It was a couple of days since I placed the order, and the order wasn't processed. I...
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Review
#1393251 Review #1393251 is a subjective opinion of poster.
Service
Ebonyline Shipping Service
Cons
  • Refuse to return the amount
  • Very bad consumer service
  • Customer service and return fees
Reason of review
Pricing issue
Loss
$20
Preferred solution
Full refund
Tags
  • Horrible Customer Care
  • Liar Bad Service
  • Terrible Service

Contact Ebonyline Customer Service

Mailing Address:
Ebonyline.com
1829 Stanley St
Northbrook, Illinois 60714
United States
Phone:
(877) 777-2420
All Ebonyline Contacts
1.4
Details
i ordered my wig on ebonyline.com they keep asking me for my id an my credit card info why its weird don't need my info i already gave the money i'm angry i keep getting the same emails saying the same thing saying it must be my first time ordering yes it is my first...
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Review
#1353393 Review #1353393 is a subjective opinion of poster.
Service
Ebonyline Shipping Service
Cons
  • I will never order again
  • Very bad consumer service
  • Very unsatisfactory
Reason of review
Order processing issue
Loss
$29
Preferred solution
Deliver product or service ordered
Tags
  • Horrible Customer Care
  • Terrible Service