Ebonyline - Loyal customer disgusted with the customer service

35 of 126 Ebonyline reviews

I have been ordering from Ebonyline.com for about 10 yrs and have always been pleased with their fast shipping.However, the customer service is horrible, and every time I have a reason to call I always say that I will stop ordering from them.

Today, I ordered 6 pks. of crotchet braids expecting to get 15% off, because on the home page, they advertise all braids (see photo). My order stated that the code was not valid. So I called only to be told that the extra 15% must be listed under the braid.

According the rep, she spoke with management, which refused to give me the discount.

FALSE ADVERTISEMENT...........Instead of promoting new customers, you should be trying to keep the old/loyal customers........I AM DONE....There are many other hair stores online.

This review is a subjective opinion of a user.
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More Review Details

Billing Practices
Delivery Service
Privacy and Data Security
Additional Fees
Customer service
Diversity of Products or Services
Advertised vs Delivered
Discounts and Special Offers
Product or Service Quality
Turnaround Time
Price Affordability
Exchange, Refund and Cancellation Policy

  • What I liked
    • Fast shipping
  • What I disliked
    • Poor customer service

Reason of review:
Poor customer service and pricing issue
Product or service
Review category
Auctions and Internet Stores
review #840841 by

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May 29 #1166281

What other hair websites do you use?

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May 30 #1166380

I have not used any other hair websites, yet. Until now, I only ordered my hair from Ebonyline. Currently, I just go to a local hair store and buy my necessities. I have also unsubscribed from receiving email alerts from Ebonyline.com.

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