Middletown Township, New Jersey
Not resolved

I placed an order# 665121 Sad with your company on October 1, 2018 and checked on it October 9, 2018 because I hadn't received any tracking info or anything. When I finally got through (after 4 calls and holding for 30 each time) to a representative with your company I was told that the mail courier had lost my package.

I was never sent a tracking number informing me that package had gone out for shipping as I was told would happen. Okay, so can I replace my order...was told by rep sure but we don't have the hair you wanted or the styling gel...so how can I re-order?

I was offered a refund for my purchase but When I was about to ask the rep why I never received an email stating that my shipment had gone out she hung the phone up ending our call. This is one of the worst experiences I have ever had with your company and I hope if I should ever order from you again that it will be better than this...

Michelle Johnson- Very Disappointed Customer Sad

(708) 790-1599

Product or Service Mentioned: Ebonyline Customer Care.

Reason of review: Problem with delivery.

Monetary Loss: $40.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Ebonyline Reviews

  1. 151 reviews
  2. 68 reviews
  3. 33 reviews
  4. 18 reviews
  5. 42 reviews
Ebonyline reviews