Ebonyline
Ebonyline Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ebonyline 2.0 star rating from 237 reviews, with 12% of users likely to recommend. Most reviewers report dissatisfaction and request refunds; rating distribution shows high unfavorable feedback.
Key Takeaways for Future Customers
- Read Ebonyline reviews for frequent customer complaints about orders, returns, and refunds.
- Expect medium price level and discounted sale prices on many items.
- Allow extra time for shipping and confirmation; contact customer service early for exchanges.
Negative Feedback / Risk Areas
- Repeated reports of poor customer service and no phone support.
- Returned items denied or slow refunds and refund delays.
- Missing or wrong shipments, unauthorized charges, and delivery problems.
Positive Feedback
Customers note good products, sale prices, and competitive pricing as pros.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ebonyline 2.0 star rating from 237 reviews, with 12% of users likely to recommend. Most reviewers report dissatisfaction and request refunds; rating distribution shows high unfavorable feedback.
Key Takeaways for Future Customers
- Read Ebonyline reviews for frequent customer complaints about orders, returns, and refunds.
- Expect medium price level and discounted sale prices on many items.
- Allow extra time for shipping and confirmation; contact customer service early for exchanges.
Negative Feedback / Risk Areas
- Repeated reports of poor customer service and no phone support.
- Returned items denied or slow refunds and refund delays.
- Missing or wrong shipments, unauthorized charges, and delivery problems.
Positive Feedback
Customers note good products, sale prices, and competitive pricing as pros.
Media from reviews
Houston, Texas
Denied return. The items were not the right color for me. The items was never woken.
- - Items ordered were unsatisfactory and not worn, as I’ve been buying wigs for years.
- - I paid for returns and want a refund with replacement wig option.
The items I ordered were not satisfying. I was offered half wigs that I don't wear.
The wigs Charlie has not been worn. I also paid extra to be able to return the items. I have been ordering wigs for years through your company. I’ve never had this problem before.
If you would be so kind as to refund my money, let me make my choice of wig if the items need to be replaced with something different. Thank you.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kinshasa, Kinshasa City
Resolved: My order
Hello,
My order #10043****was placed a week ago.
I categorically refuse to provide a photo of my bank card, card numbers, security codes, or proof of identity. No legitimate business requests this information by email or message.
Therefore, I request:
The immediate cancellation of my order #XXXX
A full refund to the original payment method within 48 hours
If I do not receive confirmation of the refund within 48 hours, I will immediately:
File a chargeback and dispute with my bank
Report me for attempted fraud
Publish a detailed public notice on PissedConsumer and social media
Please do not contact me again to request banking or personal information.
Sincerely,
Leaticia
- Scam ebonyline ask for photo of bank cart and id and last four digits to confirm my eye no shipping after one week refuse refund this is phishing and identity theft do not order here
User's recommendation: I request immediate cancellation of my order and a refund within 48 hours.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bowie, Maryland
Horrible company!
- - Ordered 5 ponytails; only 4 were in the bag.
- - They claimed the item was scanned.
- - Refund denied; product is thin with visible tracks.
Horrible company! Their products are garbage.
I ordered 5 ponytails and they only put 4 items in the bag. When I contacted them they told me they saw the person scan the items and put it in the bag. Well I received a message stating that they were waiting on one of the items and also the bag that the 4 items came in was too small to have 5 items. I opened the package to find that there were visible tracks that could be seen and the product was very thin.
There was not enough to cover the net. This company is refusing to refund me any money and have denied any returns or claims. I am going through another entity to try to get my refund.
I wish I could upload the pictures that I have taken of the horrible product. Please beware of purchasing items from this company.
- Horrible with solving issues with products
User's recommendation: Do not purchase from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westland, Michigan
Package not delivered
- - Delivery went to the wrong address.
- - Requests Amazon Shipping claim for reimbursement.
- - Says refund or replacement denied; will contact BBB/news.
I sent a email from the shipping company you used for my order and they said there GPS shows wrong address delivery and that for you to make the process a claim with Amazon shipping and they will reimburse for my lost order. You'll deny me my refund or a replacement because you said it was left up to me once it was delivered but it was delivered at the wrong address.
Look at my email from elderdixon55@***.com 4/22/2026.
If I don't get a replacement or refund, I will be calling the Better Business Bureau and the news about my order.
I'm 71 years old on the set income and I don't have money to buy something to not receive it. I'm not at fault the people you hire to deliver are at fault.
- I am a good customer always buying my wigs from them
- That i am going to lose my money
Preferred solution: A replacement for my order.
User's recommendation: I will not recommend no one to further buy from this site and I will tell all my friends that have to stop because of what happened to me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
It was the wrong type that i ordered .i didnt mean to order blend I meant to order another type of hair .i was seeing if yall could give me a refund for it .
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
Greetings, I purchased products and...
- - Return denied for unopened wig in wrong color.
- - Debit card charged $27.98 today with unclear authorization and seeking an exchange for a color.
Greetings, I purchased products and tried to return an unopened wig that was the wrong color. I wasn't home when I did the return request, and didn't have the wig in front of me to snap a photo of the box.
My claim has been denied, and now my debit card was charged today $27.98. I would like to know why. I didn't make any purchases today on your site. Also, I simply wanted to exchange the wig for another color.
I don't want this experience to ruin my shopping experience with your company. Please advise on why I was charged today without my permission, choosing of products—nothing?
- Return policy not well stated
- Fraud on my bank account charges i didnt make
Preferred solution: Full refund
User's recommendation: Not sure, just yet- I have a charge on my account thst I didn't make. Super pissed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder status
There was a recording. No one ever picked up the phone.
I did not talk to an agent or anyone.
I was trying to find out where my package was, where my wig had gone to. I ordered it on May 18th, haven't received it yet, and I tried to call but no answer.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jackson, Michigan
I want to return my half wig that I got...
I want to return my half wig that I got 30 minutes ago because I picked the wrong color and then the color doesn't match my skin color at all, so that's why.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
Fraud
This process is so frustrating, to many steps, phone keeps hanging up on me. My account was charged today without my knowledge or purchase.
User's recommendation: Not at this time
Being try to do a return for exchange for different wig
Didnt receive any response how to do the return wig for to be exchange for a different wig. I have the order number for the return for exchange the order number is 10047****.Would like to speak to Customer Service person .
User's recommendation: I don’t know for sure this is the first time I use your service
This company is a piece of trash they delivered my things and left them at the door no hand off and they do not want to send me my items or refund me
Trash company will not refund or resend my package, or it was stolen from my front door left unattended and I never received my package.
Preferred solution: Full refund
User's recommendation: Do not shop here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, Alabama
Inquiring about a wig that I have received
- - The Bob Unit 8 / Chic Bob collection online photo shows platinum blonde streaks, but the received wig is solid black with no streaks.
I ordered three wigs. One of my wigs were not as the wig pictured.
My order number is: 10039****.
My inquiry is about one of the wigs that I received in this order. The name of the wig is: Bob Unit 8, or Chic Bob collection.
I was under the impression by looking at the picture online is that this wig had platinum blonde streaks at side front. This wig does not have platinum streak anywhere.
The picture of the wig online is what attracted me to the wig. The wig that I received is solid black with no streaks.
- Good products
- Sent wrong wig
Preferred solution: Send correct wig with platinum streaks, or refund.
User's recommendation: Do not buy this wig. Does not have the streaks in it,
Jackson, Mississippi
Hassle-free and also i had received my refund from June 26 2026 and my overpay to PayPal after the wig that I keep was only 10.99 please on this 10046****
Hassle-free and no refunds yet 10046**** of $18.39 from June 26 2026 and refund for my payment of $19.99 a partial of that wig was only $10.99
Boston, Massachusetts
Package not delivered
USPS has not delivered my package that was ordered in May.
Do you know where my order is?
Tracking # is: 936128****763959****33
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No customer service response or contact via email and phone
- - Order placed and confirmed 3/16/26.
- - Status shows confirmed on 3/23/26.
- - No response to cancellation attempts.
- - Plan to contact credit card company.
Order placed and was confirmed on 3/16/26. Today is 3/23/26, and the order status still shows 'confirmed.' I am trying to cancel this order via phone, and there is no response.
I have sent 3 emails, and there is no response.
I will be contacting the credit card company today. This is the first and last time I will be dealing with bad business from this company.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Havre De Grace, Maryland
Could not talk with a live person
I tried to talk to a live person, and they kept hanging up. I am very angry because I have done business with this company before.
Preferred solution: A reason why they will not deliver my order
About
Ebonyline is a large online store offering beauty and general merchandise. It was launched in 2000. Its headquarters is based in Niles, Illinois, United States. Ebonyline offers a wide range of hair care products, beauty tools, skin care products, nail and spa supplies, beauticraft, and many more. There is a stock of accessories and sundries. Ebonyline collection of wigs includes Remy hair, human hair, lace, and synthetic wigs. There are many wig care products as well. Ebonyline sells such brands as Black Diamond, Bobby Boss, Foxy Silver, Motown Tress, New Born Free etc.
Ebonyline is ranked 95 out of 802 in Beauty Supplies and Equipment category
USA
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