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Ebonyline

Ebonyline

www.ebonyline.com
What is your customer experience with Ebonyline?

Ebonyline Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Ebonyline has 2.1 star rating based on 472 customer reviews. Consumers are mostly dissatisfied.

  • 13% of users would likely recommend Ebonyline to a friend or colleague.

  • Rating Distribution
  • Pros: Prices, Sale prices, Good products.
    Cons: Customer service, Very poor customer service, Company not notifying customer to say item not available.

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Media from reviews

Ebonyline - Order
Ebonyline - I can’t get you on the phoneEbonyline - Unable to locate my orderEbonyline - I have not received my orderEbonyline - Wrong color wigs sent and unable to contact customer serviceEbonyline - I was sent wrong color wigsEbonyline - Haven’t received order
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Top Ebonyline Reviews

Positive Review

"They were right on the issue and now my package is on the way awesome service thank guy!"

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You guys went right to work on my issue it was resolved immediately thank you pissed consumer I appreciate it, you really helped !

Critical Review

"Refund on order"

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Ebonyline has the worst customer service ever. I received notification that I would be receiving a refund but I wanted to know if the wig is on back order?...

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Anonymous
map-marker Rosedale, Maryland

Pay for merchandise I never received

I ordered hair with this company that I never received. Pay for my order plus shipping. They refuse to replace the items or give me some type of refund.

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User's recommendation: Please do not shop here

Kellyjo Aeb
map-marker Stone Mountain, Georgia

Order

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Ebonyline - Order

No one answered the phone. I completed 2 separate orders. Why has one shipped and one is just confirmed?

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Makeyla Bfu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Burlington, North Carolina

I can’t get you on the phone

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Ebonyline - I can’t get you on the phone

Ask what is the color of certain wigs display on you model online? You guys never said what color is being didplayed

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Haeli Nie

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Frankfort, Kentucky

Refund on order

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Ebonyline has the worst customer service ever. I received notification that I would be receiving a refund but I wanted to know if the wig is on back order?

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User's recommendation: You have the worst customer service system, each time the telephone cuts off. I was told I will be getting a refund on a wig and I wanted to know if the wig is on back order?

Keely W Shf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

I haven't received my order on May 27 2027 for Terry Germany

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I ordered 2 wigs and charge them to my debit card and I still have not received my order

Terry Germany

52 E Jefferson

Po box 1987

Orlando FL 32801

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User's recommendation: Be careful

Niyla Oxg
map-marker Atlanta, Georgia

Order on my card unauthorized

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Never got order that I did not order someone breached used my card unauthorized I had to get a new card I would not use them anyways they don't answer the phone having ato go through my bank and try and get my money back they don't answer here at ebony line I never ordered from had to get a new card

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User's recommendation: I will not use ever order on my card unauthorized and used I cannot get anyone on the phone

Keely W Shf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pissed

I paid for my order, and I never received my order. I will send the information to the government officials and FBI about tax invasion and fraudulent activities from a mail order wig company under a fraudulent account and fraudulent payment systems to shake the very core of our conditional rights to bear arms and freedom of speech to tell the truth to the organization of the world and government officials.

View full review
Loss:
$72
Pros:
  • Lesson learned
Cons:
  • Never order again

Preferred solution: Deliver product or service ordered

User's recommendation: Be careful

joanne l Lmp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

HOW CAN I CLOSE MY ACCOUNT

ALL I WANT TO DO IS PLEASE CLOSE MY ACCOUNT. YOU CAN KEEP THE MONEY YOU TOOK FROM ME.

AND KEEP THE WIG I ORDER JUST PLEASE REMOVE MY NAME AND ADDRESS OFF ACCOUNT I DONT WANT NO ONE TO HURT OR KILL ME I JUST WANT TO FORGET I EVERY PLACED AN ORDER WITH YOUR COMPANY. PLEASE BE KIND ENOUGH TO REMOVE MY ACCOUNT THANK YALL

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User's recommendation: GOOD LUCK

Amram P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I ordered a wig and some accessories for my car since April 5th. I received everything yesterday but the wig and Ebonyline didn’t even shipped the wig yet. I want to cancel the order. Not possible

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I ordered a wig and some accessories for my car on April 5th. I received everything yesterday but the wig, and Ebonyline didn't even ship the wig yet.

I want to cancel the order. Not possible.

View full review
Loss:
$47

Preferred solution: Full refund

User's recommendation: If you need an order quick. Don’t buy here

joanne l Lmp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

NO CPMMENT

I COULD NOT SPEAK TO A REAL PERSON.I WANTED TO BE ABLE TO CONFIRM MY ORDER I PLACE ON 0/5/02/2025..I HAVE PLACED ORDER WITH EBONY BEFORE AND NEVRE HAD TROUBLE BEFORE

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1 comment
joanne l Lmp

i just want to confirm my last order placed May 05/02/2025, but i do not have an order number,

Ota Jvi
map-marker Rosedale, Maryland

I am not giving any stars. I ordered hair that says it was delivered. However I never received the merchandise. And, they refuse to replace or refund. I spent my money expecting to get the hair ThatI

Replace the merchandise that the customer never received. I lost my money that I pay to for the hair.

Along with the shipping fee. I'm very disappointed with this company.

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User's recommendation: Do not shop here.

Yvonne T Pwc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to locate my order

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Ebonyline - Unable to locate my order
Contains 1 confidential file for company representatives

Carrier left My package where someone stole it. My first time using this company. I have sent several emails

View full review
Loss:
$76

Preferred solution: Deliver product or service ordered

User's recommendation: I don’t have any recommendations for anyone

Anonymous
map-marker Millington, Tennessee

Too many items in the purchase

First of all, Im not a pissed off customer. I just was concerned about my purchase.

Im not mad. Im not upset with anyone about anything. You guys make this seem awful when all we do is have one question for them.

This isnt right or fair to the company. Again, I am not pissed off at this company so please stop saying that please stop addressing me its like that.

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User's recommendation: My recommendation to you guys is to change your name to a much softer better calmer name.

Resolved
Ryanne Cjh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Henderson, Nevada

Resolved: Return for processing

Would like to pay to get my return back I need a number to contact you for payment I would like my item sent to you back

Thank you

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Gloria H Fem

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Purchases

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You're charging $19.00 to ship a $1.50 order. I have orders in my cart totaling over $50.00, and I can't pay for them all together.

Please cancel that $1.50 order.

I need to talk to a real person to get my account straight. Your chat is not helpful.

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Preferred solution: A live person to talk too!

Cynthia N Jom

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn’t receive my order!

Updated by user Mar 08, 2025

I haven’t received my package that was sent to different address! I exsplained everything several times but no response about my two wigs, I don’t have money to giveaway I would love a replacement or a refund please thank you!

Original review Feb 19, 2025

The two wigs were sent to the wrong address! 1035 Raymond Ave, Apartment 6, Long Beach, California, 90806.

My present address is 828 Chestnut Avenue, Apt 5, Long Beach, California, 90813.

I haven't located my order. Please help me!

View full review
Loss:
$8700
Pros:
  • Nice service and product
Cons:
  • Make sure you have the correct address before submitting orders

Preferred solution: Full refund

About

Summary

Ebonyline is a large online store offering beauty and general merchandise. It was launched in 2000. Its headquarters is based in Niles, Illinois, United States. Ebonyline offers a wide range of hair care products, beauty tools, skin care products, nail and spa supplies, beauticraft, and many more. There is a stock of accessories and sundries. Ebonyline collection of wigs includes Remy hair, human hair, lace, and synthetic wigs. There are many wig care products as well. Ebonyline sells such brands as Black Diamond, Bobby Boss, Foxy Silver, Motown Tress, New Born Free etc.

Ebonyline reviews and complaints

Ebonyline is ranked 88 out of 669 in Beauty Supplies and Equipment category

Area Served

USA

Payment Methods

VISAMasterCardPayPal

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