Ebonyline
Ebonyline Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ebonyline has 2.1 star rating based on 472 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Ebonyline to a friend or colleague.
- Rating Distribution
Pros: Prices, Sale prices, Good products.
Cons: Customer service, Very poor customer service, Company not notifying customer to say item not available.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ebonyline has 2.1 star rating based on 472 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Ebonyline to a friend or colleague.
- Rating Distribution
Pros: Prices, Sale prices, Good products.
Cons: Customer service, Very poor customer service, Company not notifying customer to say item not available.Recent recommendations regarding this business are as follows: "You have the worst customer service system, each time the telephone cuts off. I was told I will be getting a refund on a wig and I wanted to know if the wig is on back order?", "I will not use ever order on my card unauthorized and used I cannot get anyone on the phone", "Be careful", "Be careful", "GOOD LUCK".
Most users ask Ebonyline for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Ebonyline Reviews
"They were right on the issue and now my package is on the way awesome service thank guy!"
You guys went right to work on my issue it was resolved immediately thank you pissed consumer I appreciate it, you really helped !
"Refund on order"
Ebonyline has the worst customer service ever. I received notification that I would be receiving a refund but I wanted to know if the wig is on back order?...
Rosedale, Maryland
Pay for merchandise I never received
I ordered hair with this company that I never received. Pay for my order plus shipping. They refuse to replace the items or give me some type of refund.
User's recommendation: Please do not shop here
Stone Mountain, Georgia
Order
No one answered the phone. I completed 2 separate orders. Why has one shipped and one is just confirmed?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burlington, North Carolina
I can’t get you on the phone
Ask what is the color of certain wigs display on you model online? You guys never said what color is being didplayed
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frankfort, Kentucky
Refund on order
Ebonyline has the worst customer service ever. I received notification that I would be receiving a refund but I wanted to know if the wig is on back order?
User's recommendation: You have the worst customer service system, each time the telephone cuts off. I was told I will be getting a refund on a wig and I wanted to know if the wig is on back order?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
I haven't received my order on May 27 2027 for Terry Germany
I ordered 2 wigs and charge them to my debit card and I still have not received my order
Terry Germany
52 E Jefferson
Po box 1987
Orlando FL 32801
User's recommendation: Be careful
Atlanta, Georgia
Order on my card unauthorized
Never got order that I did not order someone breached used my card unauthorized I had to get a new card I would not use them anyways they don't answer the phone having ato go through my bank and try and get my money back they don't answer here at ebony line I never ordered from had to get a new card
User's recommendation: I will not use ever order on my card unauthorized and used I cannot get anyone on the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed
I paid for my order, and I never received my order. I will send the information to the government officials and FBI about tax invasion and fraudulent activities from a mail order wig company under a fraudulent account and fraudulent payment systems to shake the very core of our conditional rights to bear arms and freedom of speech to tell the truth to the organization of the world and government officials.
- Lesson learned
- Never order again
Preferred solution: Deliver product or service ordered
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
HOW CAN I CLOSE MY ACCOUNT
ALL I WANT TO DO IS PLEASE CLOSE MY ACCOUNT. YOU CAN KEEP THE MONEY YOU TOOK FROM ME.
AND KEEP THE WIG I ORDER JUST PLEASE REMOVE MY NAME AND ADDRESS OFF ACCOUNT I DONT WANT NO ONE TO HURT OR KILL ME I JUST WANT TO FORGET I EVERY PLACED AN ORDER WITH YOUR COMPANY. PLEASE BE KIND ENOUGH TO REMOVE MY ACCOUNT THANK YALL
User's recommendation: GOOD LUCK
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered a wig and some accessories for my car since April 5th. I received everything yesterday but the wig and Ebonyline didn’t even shipped the wig yet. I want to cancel the order. Not possible
I ordered a wig and some accessories for my car on April 5th. I received everything yesterday but the wig, and Ebonyline didn't even ship the wig yet.
I want to cancel the order. Not possible.
Preferred solution: Full refund
User's recommendation: If you need an order quick. Don’t buy here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
NO CPMMENT
I COULD NOT SPEAK TO A REAL PERSON.I WANTED TO BE ABLE TO CONFIRM MY ORDER I PLACE ON 0/5/02/2025..I HAVE PLACED ORDER WITH EBONY BEFORE AND NEVRE HAD TROUBLE BEFORE
Rosedale, Maryland
I am not giving any stars. I ordered hair that says it was delivered. However I never received the merchandise. And, they refuse to replace or refund. I spent my money expecting to get the hair ThatI
Replace the merchandise that the customer never received. I lost my money that I pay to for the hair.
Along with the shipping fee. I'm very disappointed with this company.
User's recommendation: Do not shop here.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to locate my order
Carrier left My package where someone stole it. My first time using this company. I have sent several emails
Preferred solution: Deliver product or service ordered
User's recommendation: I don’t have any recommendations for anyone
Millington, Tennessee
Too many items in the purchase
First of all, Im not a pissed off customer. I just was concerned about my purchase.
Im not mad. Im not upset with anyone about anything. You guys make this seem awful when all we do is have one question for them.
This isnt right or fair to the company. Again, I am not pissed off at this company so please stop saying that please stop addressing me its like that.
User's recommendation: My recommendation to you guys is to change your name to a much softer better calmer name.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Henderson, Nevada
Resolved: Return for processing
Would like to pay to get my return back I need a number to contact you for payment I would like my item sent to you back
Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchases
You're charging $19.00 to ship a $1.50 order. I have orders in my cart totaling over $50.00, and I can't pay for them all together.
Please cancel that $1.50 order.
I need to talk to a real person to get my account straight. Your chat is not helpful.
Preferred solution: A live person to talk too!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t receive my order!
I haven’t received my package that was sent to different address! I exsplained everything several times but no response about my two wigs, I don’t have money to giveaway I would love a replacement or a refund please thank you!
The two wigs were sent to the wrong address! 1035 Raymond Ave, Apartment 6, Long Beach, California, 90806.
My present address is 828 Chestnut Avenue, Apt 5, Long Beach, California, 90813.
I haven't located my order. Please help me!
- Nice service and product
- Make sure you have the correct address before submitting orders
Preferred solution: Full refund
About
Ebonyline is a large online store offering beauty and general merchandise. It was launched in 2000. Its headquarters is based in Niles, Illinois, United States. Ebonyline offers a wide range of hair care products, beauty tools, skin care products, nail and spa supplies, beauticraft, and many more. There is a stock of accessories and sundries. Ebonyline collection of wigs includes Remy hair, human hair, lace, and synthetic wigs. There are many wig care products as well. Ebonyline sells such brands as Black Diamond, Bobby Boss, Foxy Silver, Motown Tress, New Born Free etc.
Ebonyline is ranked 88 out of 669 in Beauty Supplies and Equipment category
USA
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i just want to confirm my last order placed May 05/02/2025, but i do not have an order number,