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Most Helpful
3.6
Details
Ebonyline - Missing Reward Points
I made 5 purchases via the site and never received any reward points. I emailed support at ask@ebonyline.com inquiring on my missing points and within minutes I received an email with an update to refresh my account and view my updated balance. DESIREE followed up...
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1 comment
Irene Moore
#1728165
Shopping Expert

According to the Ebonyline reviews on PissedConsumer.com, the company currently has 2.2 out of 5 stars. The rating presented here is based on the feedback offered by customers...

Review
#1555878 Review #1555878 is a subjective opinion of poster.
1.2
Details
Ebonyline - 2nd Day Air
First time ordering and because the item was needed on Sunday. It was ordered 2nd day air on a Thursday. If there was ANY indication that the item would not arrive until Monday, I would’ve chose another delivery method, but there was none. I wasn’t told that if you...
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Review
#1628952 Review #1628952 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$17
Preferred solution
Price reduction
Tags
  • Rude Phone Operators
  • Mis Information
  • Shipping
  • Delivery And Shipping
  • Lace Front Wig
  • Ebonyline com
  • 2Nddayair

Ebonyline - Customer service

Just wanted to say thank you to Desiree for her patience at my rant and raving about not getting my order in a timely manner. It sometimes takes too long to ship out my order, especially if I'm waiting on one.
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Review
#1625355 Review #1625355 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
I have spent over $200 in the past 6 months but was told by Deseree that I could not have credit for 2 orders that total approx. $90 (even though it is showing on my own account under my orders) She says it was because I signed in at check out and I should have signed...
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Review
#1613728 Review #1613728 is a subjective opinion of poster.
Cons
  • How i was treated by customer service
  • Unable to use points that i have earned by purchasing
Reason of review
Poor customer service
Loss
$86
Preferred solution
Let the company propose a solution
Tags
  • Horrible Customer Care
  • Terrible Service
  • Ebonyline com

Ebonyline - I love Desiree

5.0
Details
Thank you Desiree for my first shopping experience here it was amazing speaking with you and I will be shopping with you again thank you so much Justina
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Review
#1610539 Review #1610539 is a subjective opinion of poster.
Pros
  • Sale prices
  • Advertisement
Cons
  • Customer service unaware of stock
Reason of review
Good customer service
Tags
  • wigsbuy reviews
  • Great Agent And Service
  • Ebonyline com

Ebonyline - Agent review...

3.5
Details
I have been going back & fourth for days now about receiving my wigs. If u r gonna order from this company u ABSOLUTELY MUST call their customer service # for support. Unfortunately the owners have a system where they don’t let u know when something is out of stock. If u have special occasion coming up,u must call & find out if it’s in stock with the agent. My agent @Desiree was so helpful & polite! She sorted my situation out & I am very pleased! I think she deserves a raise! Remember it is not the agents fault if a color isn’t in stock. So 5 stars for customer service!!
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Review
#1609890 Review #1609890 is a subjective opinion of poster.
Pros
  • Customer service is awesome
  • Customer service is amazing
Cons
  • Company not notifying customer to say out of stock
  • Company not notifying customer to say item not available
Reason of review
Order processing issue
Loss
$20
Preferred solution
Not to send wig that is in warehouse I don’t have enough time for the day I need it for
Tags
  • Ebonyline com

Ebonyline - Great customer service

5.0
Details
I had a small issue with my order because I ordered something that was out of stock but was quickly notified by customer service. My rep, Winnah helped me through the process and I am grateful that their communication is really good.
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Review
#1574876 Review #1574876 is a subjective opinion of poster.
Reason of review
Good customer service
1.6
Details
USPS tracking advised that my package from Ebonyline.com the would be delivered today by 8pm. Half hour later, I received a partial refund from Ebonyline because USPS apparently sent the package back to them without my authorization. I never even received the package!...
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Review
#1573899 Review #1573899 is a subjective opinion of poster.
Cons
  • Unfair shipping practices
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Service

Ebonyline - Helpful

Desiree was so understanding and kind. thank you.
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Review
#1571509 Review #1571509 is a subjective opinion of poster.
Reason of review
Good customer service
Tags
  • Quality Wigs

Ebonyline - Review

5.0
Details
I ordered a few items that went out of stock and Desiree was very helpful with replacing my items before my shipment was sent out. I haven’t ordered from this company in a few years and never experienced this but their customer service was great as far as making sure I was satisfied with this order. I never had a company reach out to me about replacing of stock items before. I look forward to receiving it.
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Review
#1569227 Review #1569227 is a subjective opinion of poster.
Pros
  • Product and service
Reason of review
Good customer service
Tags
  • Great Agent And Service

Contact Ebonyline Customer Service

Mailing Address:
Ebonyline.com
1829 Stanley St
Northbrook, Illinois 60714
United States
Phone:
(877) 777-2420
All Ebonyline Contacts

Latest Question

Ebonyline Questions

Ebonyline - Great customer service!

5.0
Details
I made a purchase on Wednesday night, received an email from Winnah Thursday morning that one of my items was out of stock and asked if I wanted something else I stead to let them know. I didn't, so the next email was to have me confirm my order. I confirmed it and shortly after, Winnah said I'd receive a tracking number when it ships. It is now Friday afternoon and I have my tracking number! I will be ordering from them again! Like
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Review
#1559570 Review #1559570 is a subjective opinion of poster.
Reason of review
Good customer service