Ebonyline Reviews and Complaints
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Most Helpful
I made 5 purchases via the site and never received any reward points. I emailed support at ask@ebonyline.com inquiring on my missing points and within minutes I received an email with an update to refresh my account and view my updated balance. DESIREE followed up...
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Review
Product
First time ordering and because the item was needed on Sunday. It was ordered 2nd day air on a Thursday. If there was ANY indication that the item would not arrive until Monday, I would’ve chose another delivery method, but there was none. I wasn’t told that if you...
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Review
Service
Reason of review
Problem with delivery
Loss
$17
Preferred solution
Price reduction
Tags
Ebonyline - Customer service
Just wanted to say thank you to Desiree for her patience at my rant and raving about not getting my order in a timely manner. It sometimes takes too long to ship out my order, especially if I'm waiting on one.
Review
Reason of review
Order processing issue
I have spent over $200 in the past 6 months but was told by Deseree that I could not have credit for 2 orders that total approx. $90 (even though it is showing on my own account under my orders) She says it was because I signed in at check out and I should have signed...
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Review
Cons
- How i was treated by customer service
- Unable to use points that i have earned by purchasing
Reason of review
Poor customer service
Loss
$86
Preferred solution
Let the company propose a solution
Tags
Ebonyline - I love Desiree
Thank you Desiree for my first shopping experience here it was amazing speaking with you and I will be shopping with you again thank you so much Justina
Review
Pros
- Sale prices
- Advertisement
Cons
- Customer service unaware of stock
Reason of review
Good customer service
Tags
Ebonyline - Agent review...
I have been going back & fourth for days now about receiving my wigs. If u r gonna order from this company u ABSOLUTELY MUST call their customer service # for support. Unfortunately the owners have a system where they don’t let u know when something is out of stock. If u have special occasion coming up,u must call & find out if it’s in stock with the agent. My agent @Desiree was so helpful & polite! She sorted my situation out & I am very pleased! I think she deserves a raise! Remember it is not the agents fault if a color isn’t in stock. So 5 stars for customer service!!
Review
Pros
- Customer service is awesome
- Customer service is amazing
Cons
- Company not notifying customer to say out of stock
- Company not notifying customer to say item not available
Reason of review
Order processing issue
Loss
$20
Preferred solution
Not to send wig that is in warehouse I don’t have enough time for the day I need it for
Tags
Ebonyline - Great customer service
I had a small issue with my order because I ordered something that was out of stock but was quickly notified by customer service. My rep, Winnah helped me through the process and I am grateful that their communication is really good.
Review
Reason of review
Good customer service
USPS tracking advised that my package from Ebonyline.com the would be delivered today by 8pm. Half hour later, I received a partial refund from Ebonyline because USPS apparently sent the package back to them without my authorization. I never even received the package!...
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Review
Cons
- Unfair shipping practices
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Ebonyline - Helpful
Desiree was so understanding and kind. thank you.
Review
Service
Reason of review
Good customer service
Tags
Ebonyline - Review
I ordered a few items that went out of stock and Desiree was very helpful with replacing my items before my shipment was sent out. I haven’t ordered from this company in a few years and never experienced this but their customer service was great as far as making sure I was satisfied with this order. I never had a company reach out to me about replacing of stock items before. I look forward to receiving it.
Review
Service
Pros
- Product and service
Reason of review
Good customer service
Tags
Ebonyline - Great customer service!
I made a purchase on Wednesday night, received an email from Winnah Thursday morning that one of my items was out of stock and asked if I wanted something else I stead to let them know. I didn't, so the next email was to have me confirm my order. I confirmed it and shortly after, Winnah said I'd receive a tracking number when it ships. It is now Friday afternoon and I have my tracking number! I will be ordering from them again! 
Review
Service
Reason of review
Good customer service
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According to the Ebonyline reviews on PissedConsumer.com, the company currently has 2.2 out of 5 stars. The rating presented here is based on the feedback offered by customers...