Ebonyline Reviews and Complaints
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Ebonyline review: SCAMMERS!!!!!!
They sent wrong product, returned never opened, they kept product and my money giving me some bs excuse!!!! SCAMMERS!!!!
Featured
Most Helpful
Review
Service
Ebonyline Shipping Service
Cons
- Will not resolve
- Very poor customer service
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Ebonyline review: BE WARNED!! HORRIBLE CUSTOMER SERVICE!!
The customer service on this website is HORRIBLE. First they didn't tell me that my item was out of stock (after I HAD to contact them after a WEEK without receiving any type shipping information or ANY contact PERIOD), then they still took forever to send out my package even after I tried to settle. They told me 24-48hrs I'll recieve my shipping information...4days later i recieved NOTHING. Still haven't recieved my refund either. Don't waste your time. -20 stars
1 comment
Review
Service
Ebonyline Shipping Service
Pros
- Website suggests good products however the looks are deceiving
Cons
- I will never order again
- No prompt about ordering from their supplier
- Very poor customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$105
Preferred solution
Full refund
Tags
Do not by this bonnet hair dryer. It is falsely advertised. It states it has a 60 minute timer & it does not. *** the one they sent me is way cheaper in my home town. When I wanted to return what they sent me what I did not what I ordered I was told I would have to pay...
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Review
Reason of review
Return, Exchange or Cancellation Policy
Loss
$54
Preferred solution
Full refund
Ebonyline review: Awful Customer Service
I have been a customer for many years with only a few minor issues. However the last order and I do mean last order was a nightmare. I received the wrong item, it looked like the wig had been chopped off almost down to the wig cap. I spoke with customer service about a return and the young lady was very rude and basically hung up on me. I am still returning the wig and will see if I get my money back.
Review
Pros
- Sale prices
Cons
- Awful customer service
Reason of review
Poor customer service
Loss
$33
Preferred solution
Full refund
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Verified ReviewerResolved: Ebonyline review: Stay away
I ordered crochet braids in deep indigo color and they sent it to me in color 1.I called them and the lady was like I don't know what to tell you she is like get an RMA number and ship it back. I am like hello I got a deal on the shipping now I have to pay extra money to ship it back then they issue a refund then I have to order the color again, Like who has time for this process. Also this is the second time they messed up last time it took a month and two weeks for me to receive my order so at this point I am just done with this company.
Resolved
Review
Cons
- Customer service
- Return policy not good
Tags
Ebonyline review: Pissed off
I place the order online and they said had a product in stock but when I call to check on the status they say they didn't have any in stock so why would you take my money and then wait that till I call to tell me to have some nothing in stock if I didn't call to check on my status I would have been waiting for hair that would have never came and these bastards would have took my money shame on you shame on you all false advertisement and I will report you to the Better Business Bureau Shame Shame Shame
Review
Service
Ebonyline Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Full refund
The person or computer generated response whose name is Desiree was extremely rude, unhelpful, disrespectful and threatening towards me. I admit I sent a barrage of frustrated questions and suggestions on how to resolve the issue I was having but it was mostly due form...
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Review
Cons
- How i was treated by customer service
- Paying for an item not available
- Poor customer service rude disrespectful employees
Reason of review
Poor customer service
Loss
$40
Preferred solution
Deliver product or service ordered
If could give a negative rating I would. I tried with this place, gave them several chances but not once has it been a pleasant experience. The 1st 2 times I ordered, I ordered and just waited. After reading reviews and suggestions, the 3 time I place notes with my...
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Review
Service
Ebonyline Shipping Service
Cons
- How i was treated by customer service
- Not being notified when my shipment was delayed
- Fraud
Reason of review
Poor customer service
Tags
Ebonyline review: Horrible Customer Service!!
I have ordered from them a few times, but this last order has been a MESS!! First, the wrong zip was put on my shipping label causing an additional day delay (I was waiting on my hair) so I was unhappy about that. 2nd, I received my package to find that one item was wrong :/. I have been emailing CS about a return/exchange, but they are still requiring I pay all shipping costs (both ways for exchange) and I will have a restocking fee if refunded!! Seriously...when it was the mistake of YOUR facility! How crazy and inconsiderate...not to mention the inconvenience of it all. Horrible CS...I won't spend another dollar with them! Take your chances if you want ppl. I'm good, luv!
Review
Service
Ebonyline Customer Care
Reason of review
Order processing issue
Ebonyline review: Great company
I've been purchasing wigs & beauty supplies from this company for over a year and I have yet to be disappointed. My orders always arrive with in three days of purchase. The customer service is awesome. I had some questions about different wigs and Patti was so patient and pleasant. She went through all the wigs explained my color and purchase options. Patti was very knowledgeable about all the wigs and also gave me advice on my color selections when purchasing wigs. I'll be a lifelong customer!
Review
Product
Ebonyline Wig
Pros
- Affordable prices
- Selection
- Great price product shipped on time i am a very satisfied diva
Cons
- There are no cons i am very satisfied customer
Reason of review
Good quality
Tags
Ebonyline review: Out of stock
I ordered 5 packs of crochet locs, 4 BUG and 1 613. After a week my order wasn’t shipped so I emailed customer service and was told the order was with the shipping department, I would get a tracking number soon. The next day, I get an email saying the 613 was not in stock but I could replace it with another color. I responded the next day saying I don’t want another and to please just send what you have. Within 15 minutes I received a confirmation email that my order was canceled. I emailed customer service to try to find out what happened but I received no reply. I fulfilled my order at Hairsofly and will not try Ebonyline again.
Review
Pros
- Great prices
Cons
- Current stock unknown
Reason of review
Order processing issue
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Experienced the exact same thing! Will never order from them again!