Update by user Aug 05
The purchases show on my account but the customer service rep stated she could not apply the $86.00 purchase because I signed in to check out after selecting my wigs. But the purchases show on my personal account with ebonyline. This is robbery and unfair for the consumer.
Original review posted by user Aug 05
I have spent over $200 in the past 6 months but was told by Deseree that I could not have credit for 2 orders that total approx. $90 (even though it is showing on my own account under my orders) She says it was because I signed in at check out and I should have signed in before checking out.
This is robbery and she was so short and rude to me. Not consumer friendly and very mean and evil with patience. I have the orders on MY account. She would not listen and just went silent on me.
I can't believe this. I had been using them for years.
Spent over $500 in the past 8 months. No more.
Reason of review: Poor customer service.
Monetary Loss: $86.
Preferred solution: Let the company propose a solution.
Ebonyline Cons: Unable to use points that i have earned by purchasing, How i was treated by customer service.